Duty Manager in London

The Chimney Lift is a newly relaunched visitor attraction located within the iconic Battersea Power Station. Rising inside one of the building’s historic chimneys, the experience combines storytelling, heritage, and a unique panoramic lift journey, offering guests one of London’s most distinctive viewpoints.

As a Duty Manager at The Chimney Lift, you will play a key role in delivering an exceptional, world‑class visitor experience. You will provide on‑shift leadership to the host teams, ensure smooth day‑to‑day operations, and uphold the highest standards of guest service, safety, and presentation. You will be instrumental in maintaining the attraction’s standards, supporting team development, and driving strong commercial and guest‑satisfaction performance.

• Lead by example, acting as a visible and positive role model for the guest experience team.
• Take responsibility for daily operational performance, ensuring the attraction runs safely, efficiently, and to brand standards.
• Drive strong KPI results, including guest satisfaction targets such as TripAdvisor ratings.
• Support the training, coaching, and development of all host roles, working closely with the management team.
• Complete operational, safety, and compliance checks using standard checklists and ongoing on‑shift monitoring.
• Foster a positive team culture through clear communication, engagement, and consistent standards.
• Manage performance effectively, addressing both positive and poor performance in line with company procedures and maintaining accurate staff records.
• Develop strong knowledge of the Battersea Power Station story and confidently recommend bars, restaurants, and amenities across the wider estate to guests.
• Ensure effective communication methods are in place between visitors and the attraction throughout their journey.
• Conduct regular site walks to monitor presentation, cleanliness, guest engagement, and operational standards, escalating issues where required.
• Ensure all site personnel are fully briefed on daily operations, including expected visitor numbers, group bookings, schools, and special activities.
• Undertake any reasonable duties as required by the management team, including covering shifts when necessary.
• Champion a designated focus area (such as retail performance, operational development, guest journey improvement, training, or health & safety), taking ownership of standards, identifying opportunities for improvement, and supporting delivery across the attraction.

Work pattern is a two week rotation, including evening and weekends.

This is the expected pattern: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday, Monday, Wednesday, Thursday, Friday.

• Excellent attention to detail.
• A genuine passion for delivering outstanding customer service.
• Strong communication skills, both verbal and written.
• A calm, methodical approach to problem solving.
• Good organisational and time‑management skills.
• Confidence and diplomacy when managing people and situations.
• Knowledge of London and its visitor attractions, enabling you to make informed recommendations to guests.
• Previous management or supervisory experience, ideally within a visitor attraction, hospitality, leisure, or retail environment.
• Flexibility to work early mornings, evenings, weekends, and public holidays is essential.

Comprehensive benefits package.