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- Tasks: Lead a team to create unforgettable visitor experiences at a world-class attraction.
- Company: Join a leading operator at the iconic Battersea Power Station.
- Benefits: Flexible scheduling, competitive pay, and a vibrant work environment.
- Why this job: Be part of an exciting team that shapes memorable moments for visitors.
- Qualifications: Strong customer service skills and previous management experience required.
- Other info: Evening and weekend shifts needed; perfect for those seeking dynamic work.
The predicted salary is between 36000 - 60000 £ per year.
A leading visitor attraction operator is seeking a Duty Manager for The Chimney Lift at Battersea Power Station. This role involves delivering an exceptional visitor experience while leading the guest experience team.
Responsibilities include:
- Managing daily operations
- Ensuring safety and service standards
- Fostering a positive team culture
Applicants should possess strong customer service skills and previous management experience in similar settings. The position requires flexibility in scheduling, including evening and weekend shifts.
Duty Manager – World‑Class Visitor Experience employer: IMG Events
Contact Detail:
IMG Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager – World‑Class Visitor Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Chimney Lift or similar attractions. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know that confidence is key, so rehearse your answers and think of examples that showcase your skills.
✨Tip Number 3
Show your passion for delivering an exceptional visitor experience! During interviews, share stories that highlight your commitment to customer satisfaction and how you've led teams to achieve great results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Duty Manager – World‑Class Visitor Experience
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Tailor Your Experience: When writing your application, tailor it to reflect your management experience in similar settings. We love seeing how your past roles have prepared you for leading a team at The Chimney Lift.
Flexibility is Key: Don’t forget to mention your flexibility with scheduling! This role involves evening and weekend shifts, so let us know how you can adapt to meet the needs of our visitors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at IMG Events
✨Know the Attraction Inside Out
Before your interview, make sure you research The Chimney Lift and Battersea Power Station thoroughly. Understand its history, key features, and what makes it a world-class visitor attraction. This knowledge will show your genuine interest and help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully motivated a team or resolved conflicts. Highlighting your leadership style and how it aligns with fostering a positive team culture will impress the interviewers.
✨Emphasise Customer Service Excellence
Strong customer service skills are crucial for this role. Prepare to share stories that demonstrate your ability to handle difficult situations or exceed guest expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Flexibility Questions
Since the position requires flexibility in scheduling, be ready to discuss your availability. Show that you're adaptable and willing to work evenings and weekends. This will reassure the interviewers that you understand the demands of the role and are committed to providing an exceptional visitor experience.
