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- Tasks: Guide clients through their initial options and ensure smooth onboarding.
- Company: Join IMD Solicitors LLP, a multi-award-winning law firm with a supportive culture.
- Benefits: Enjoy a 4-day work week, competitive salary, and remote flexibility.
- Why this job: Make a real impact on clients' lives while maintaining work-life balance.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
- Other info: Clear progression opportunities towards legal or client experience pathways.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring: Client Intake Advisor (Family Law) – 4-day week, 100% salary, fully remote (with optional office access).
Looking for a role where you work directly with clients, make a real impact from day one, and still have time for life outside work? We’re IMD Solicitors LLP — a modern, multi-award-winning law firm, proud to be named one of the Sunday Times Best Places to Work and ranked by Legal 500.
About the role
You’ll be joining our Family Department as a Client Intake Advisor, working closely with family solicitors and partners and playing a key role in how clients experience the firm from their very first contact. This is not a call-centre role. And it’s not sales. It is a client intake and onboarding role and does not involve providing legal advice. You will handle new family law enquiries, guide clients through their initial options, explain our services and consultation process clearly, and help ensure that the right matters progress to our legal team. While every enquiry deserves care and respect, the role requires the confidence to prioritise time effectively, ensuring that complex and high-value family matters receive the depth of attention they require.
What this role offers
- Develop strong client-facing expertise.
- Play a meaningful role in shaping the client journey at a critical moment in their lives.
- Progress and grow with the firm over time.
This role is for you if
- You have experience in a client-facing role within a law firm or professional services environment.
- You’re comfortable handling sensitive conversations with empathy and professionalism.
- You have strong judgement and commercial awareness.
- You can balance quality with efficiency and prioritisation.
- You value trust, autonomy, and doing things properly.
- Experience in family law intake or similar is desirable, but not essential.
What’s in it for you
- Fully remote, with optional office access in Manchester, London, or Birmingham.
- Competitive salary and performance-related bonus package.
- Supportive, no-politics culture built on respect, honesty, care, and excellence.
- Autonomy and ownership from day one, with the right level of support.
- A firm that invests in systems and technology to improve how we work.
- Clear opportunity to progress, whether your long-term direction is towards a legal career pathway, or a client experience / customer success / intake leadership pathway.
Send your CV and a short introduction, and we’ll be in touch.
Client Intake Advisor (4-day week, 100% salary, remote) in Birmingham employer: IMD Solicitors LLP
Contact Detail:
IMD Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Intake Advisor (4-day week, 100% salary, remote) in Birmingham
✨Tip Number 1
Get to know the firm! Research IMD Solicitors LLP and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your client-facing skills. Since this role is all about handling sensitive conversations, try role-playing with a friend or family member. This will help you feel more confident when discussing client needs during the interview.
✨Tip Number 3
Prepare questions that show your interest in the role. Ask about their approach to client intake and how they ensure a positive experience for clients. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at IMD Solicitors LLP.
We think you need these skills to ace Client Intake Advisor (4-day week, 100% salary, remote) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Intake Advisor role. Highlight any client-facing roles you've had, especially in law or professional services, to show us you're a great fit!
Craft a Personal Introduction: When sending your introduction, be genuine and let your personality shine through. Share why you’re excited about this role and how you can contribute to our team at IMD Solicitors LLP.
Showcase Your Empathy: Since this role involves handling sensitive conversations, give examples in your application of how you've approached similar situations with care and professionalism. We want to see your ability to connect with clients!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you get noticed by the right people!
How to prepare for a job interview at IMD Solicitors LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Intake Advisor role. Familiarise yourself with the responsibilities, especially how it differs from sales or call-centre roles. This will help you articulate why you're a great fit and how you can contribute to shaping the client journey.
✨Showcase Your Empathy
Since this role involves handling sensitive conversations, be prepared to demonstrate your ability to approach clients with empathy and professionalism. Think of examples from your past experiences where you've successfully navigated difficult discussions, and be ready to share them during the interview.
✨Prioritisation is Key
The job requires balancing quality with efficiency. Be ready to discuss how you manage your time and prioritise tasks effectively. You might want to prepare a scenario where you had to juggle multiple responsibilities while ensuring that high-value matters received the attention they deserved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the firm and the role. Inquire about the team dynamics, the support available for new hires, or how success is measured in the Client Intake Advisor position. This not only shows your enthusiasm but also helps you gauge if the firm is the right fit for you.
