Account Manager (non-field based)

IMCD UK is based in Sutton, Surrey, and employs over 230 people. The role of a non-field-based Account Manager within the Coatings & Construction business unit is to develop new business and secure current business within the business unit. The role involves the cross-selling of a diverse product portfolio from best-in-class suppliers, fostering close customer relationships through regular, virtual/remote customer interactions, and driving business growth through close collaboration with the team. This role offers the successful candidate an excellent opportunity to utilise and develop their technical and commercial management skills, within a dynamic multinational company environment.

Your responsibilities at IMCD:

• Managing, nurturing, and growing a diverse portfolio of existing and prospective customer relationships through regular, remote touchpoints (e.g. email, telephone, virtual conferencing) with occasional face-to-face visits, and by directing them, where appropriate, to the MyIMCD portal.
• Identify and deliver new business opportunities, ensuring a healthy pipeline is maintained, through the proactive promotion of new and existing products.
• Working closely with field-based Account Managers, Product Managers and others, accessing and reciprocating support and technical expertise to respond to customers’ formulation and technical questions, whilst also proposing solutions to enhance our product offering based on your understanding of our customer needs.
• Continually monitoring sales and other KPIs to ensure that budget and margin targets are achieved, using data insights to identify and take appropriate and timely action, accordingly.
• Understanding customer needs in order to propose solutions to enhance our product offering and increase product penetration.
• Developing project ideas in conjunction with colleagues to establish target applications / innovations for promotion to the appropriate customer groups.
• Introducing and promoting new product offerings from principals utilising all potential unique selling points, attending relevant internal and Principal product application training as required.
• Conducting market research and identifying current and upcoming trends within the Coatings & Construction markets to ensure we remain relevant to our customers and suppliers.
• Following up on repeat orders to ensure both customer and supplier supply chains remain within agreed timescales.
• Research, identify and set up new customers on Salesforce and MyIMCD. Progressing product setup, product enquiries and business opportunities in a timely manner, fully utilising the CRM system (Salesforce) to enter and update customer information, adding samples, opportunities, quotations, price renewal campaigns, etc., where these are not otherwise directed through automated channels.
• Rolling out mini product promotion campaigns (outside of those Group-led) with the support of the UK Marketing & Communications Team. Supporting special projects as defined by business needs and agreed with Business Unit Manager.
• Any other ad hoc tasks as required.

Ideal Candidate:

• Previous commercial/technical experience within the Coatings & Construction sector would be an advantage but is not essential.
• A dynamic self-starter with excellent communication and interpersonal skills that enable effective interactions with commercial and technical contacts from a range of companies and internal stakeholders.
• Driven by the need to achieve sales growth and has a resilient, persistent approach when faced with difficulties and challenges.
• Numerate and analytical, with the ability to utilise data to inform actionable strategies to deliver sales targets and meet the Company’s goals.
• Self-motivated, disciplined, with good organisation, prioritisation, and time management skills. Able to work under pressure to meet deadlines and to prioritise accordingly, without sacrificing attention to detail.
• A team player, working collaboratively with both the team and other internal stakeholders to enable IMCD’s success.
• Dynamic presentation skills and able to execute in one-to-one situations as well as large groups.
• IT literate with a working knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint, and experience of working with CRM systems.

Other information:

• Over 4,700 staff globally, over 230 in the UK.
• Office-based (Sutton), with opportunity for hybrid working (3 days in the office and 2 days remote – speak to the HR Team for more details).
• Standard working hours, 37.5 hours per week, Monday-Friday.
• 25 days holiday + great benefits.