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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and resolve technical issues.
- Company: Join imc, a leading global provider of learning technology with a passion for innovation.
- Benefits: Enjoy a hybrid working model, creative freedom, and a supportive team environment.
- Why this job: Gain valuable experience in tech support while working with award-winning software products.
- Qualifications: Initial experience in tech support or customer service; knowledge of web technologies is a plus.
- Other info: Work in a vibrant office near London Bridge with a strong sense of team spirit.
The predicted salary is between 30000 - 42000 £ per year.
As a Software Support Specialist in 2nd and 3rd Level Support, you will be the main point of contact for our customers, ensuring that incoming customer enquiries are processed quickly. Your strong service orientation, technical affinity, and expertise in our web applications will contribute to the competent and timely resolution of our international customers' issues and technical problems.
What you'll be doing:
- Serve as the single point of contact for all inquiries from our customers
- Receive, prioritize, process, document, and resolve all service requests in Jira
- Support and advise our customers on the use and configuration of our software products
- Perform initial analysis of reported disruptions and software errors
- Plan and coordinate patch deliveries
- Create and maintain entries in our knowledge database
What you'll need:
- Initial experience in technical support, customer service, or a similar role with customer contact
- Strong technical understanding and ability to grasp complex application areas
- Enjoy using and explaining complex software and resolving customer inquiries in a team
- Confident communication skills
- Knowledge of web hosting and experience with SQL, HTML, CSS, JavaScript, and Java are advantageous
- Dutch language would be a real asset
- Degree in computer science or a comparable qualification
What We Offer:
- An international working environment with creative freedom from the start
- Experienced, intelligent, and motivated colleagues who support and inspire you
- Constant new challenges ensuring a steep learning curve and development opportunities
- Hybrid working model
- Well-connected offices with an innovative working environment near London Bridge
- Modern tools and processes
- We support and embrace diversity
- Market leader with multiple award-winning software products
- Strong sense of team spirit
imc is one of the world's leading learning technology and content providers with 12 international locations and numerous award-winning solutions. We are proud to have almost 400 valued employees globally that together support over 1300 customers, including numerous internationally renowned brands and public organisations who continue to inspire our passion for innovation.
Ready for your next challenge with the skills and passion to match? Then apply today and let us have a chat. Digital education is our mission. WE EMPOWER PEOPLE.
Software Support Specialist employer: IMC AG
Contact Detail:
IMC AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist
✨Tip Number 1
Familiarise yourself with our software products and their functionalities. Understanding how to navigate and troubleshoot common issues will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Brush up on your technical skills, especially in SQL, HTML, CSS, JavaScript, and Java. Being able to demonstrate your knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by explaining complex software concepts to friends or family. Clear communication is key in a support role, and showing us that you can simplify technical jargon will be a big plus.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've resolved issues in the past will demonstrate your service orientation and problem-solving abilities.
We think you need these skills to ace Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise your skills in SQL, HTML, CSS, JavaScript, and Java, as well as any experience you have with web applications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer inquiries or technical issues in the past, showcasing your strong service orientation.
Showcase Your Technical Skills: When detailing your experience, focus on your technical understanding and ability to explain complex software. Highlight any relevant projects or experiences that demonstrate your capability to analyse and resolve software errors.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Software Support Specialist.
How to prepare for a job interview at IMC AG
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software Support Specialist. Familiarise yourself with the key tasks such as handling customer inquiries, using Jira for service requests, and providing technical support. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, HTML, CSS, JavaScript, and Java. If you have examples of how you've used these skills in previous roles, share them! This will show that you have the technical affinity needed for the position.
✨Demonstrate Customer Service Orientation
Since this role involves direct contact with customers, highlight your previous experience in customer service or technical support. Share specific examples of how you've resolved customer issues effectively and maintained a positive relationship.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
