Charity Administrator in Nottingham

An opportunity to join a growing independent charity, working locally to support children, young people, and safe family members who have been affected by child sexual abuse. You will work as part of the business support team undertaking multiple tasks whilst supporting the work of Imara and will have lots of scope to learn about working for a children's charity and to develop your skills in areas that interest you. You'll be positive, ambitious, and eager to make this role your own.

Responsibilities:

• Act as “front of house” to admit and welcome visitors, receive post and parcels, and coordinate parking at Imara’s offices.
• Process new referrals to the service, maintaining online databases and paper filing systems.
• Answer telephone calls and emails, triaging enquiries to the most relevant member of the team.
• Manage stock of stationery, supplies, and resource packs.
• Daily housekeeping and organisation of office space and client waiting room.
• Organise meetings and produce agendas and minutes.
• Help to manage IT systems and equipment, liaising with external IT support provider.
• Support other Imara staff with HR and recruitment tasks, including induction for new starters.
• Support other Imara staff with planning and hosting events, including organising and purchasing refreshments, catering, and event materials.
• Support other Imara staff with marketing and communications tasks, such as assisting with the creation of social media content and newsletters.
• Support other Imara staff with fundraising activities, including stewarding at fundraising events, liaising with volunteers and donors, and organising promotional materials for outreach stalls.
• Support other Imara staff with specialist projects, including diversity, inclusion, and accessibility.
• Provide administrative support to other members of the team managing volunteers and interns.
• Oversee or assist with supervision of administrative volunteers, interns, or apprentices.
• Other clerical work to meet the charity's needs.
• Maintain agreed levels of confidentiality, data protection, and safeguarding, including keeping information secure, accurate, and shared only on a need-to-know basis.
• Contribute towards Imara's ongoing development.
• Work as part of the team to meet commissioning requirements around responding to referrals.
• Be willing to undertake relevant training as required.
• Act in the best interest of Imara at all times.
• Undertake any other duties that fall within the nature of the role and responsibilities of the post holder.

Key skills:

• The successful candidate will be committed to Imara’s values, objectives, and beneficiaries.
• Excellent oral and written communication skills.
• Strong administrative and organisational skills, including numeracy.
• Excellent computer and IT skills.
• Flexibility and effective time management.
• Excellent attention to detail.
• Initiative, creativity, and good forward-thinking.
• The ability to learn quickly, adapt, and take on tasks outside your skill set.
• Willingness to do routine tasks in a systematic and rigorous way.
• Well-developed interpersonal skills and the ability to work in a team.
• The ability to multi-task and prioritise.
• Ability to work independently to complete tasks to deadlines.
• Good understanding of the charity and voluntary work sector, and its relationship with other sectors.
• Confidence working with people from diverse backgrounds.

Essential:

• Paid or voluntary administrative work experience.
• Experience working in an office environment in a client/customer-facing role.
• Excellent IT skills.
• Proficient English & Maths skills to GCSE level equivalent.

Desirable:

• UK driving licence and access to vehicle.
• Confident working with Microsoft applications, Office 365, and using a case record management system.
• Commitment to lifelong learning and professional or personal development.

Please note: Applicants will need to be available for interview on Monday 13th January.