At a Glance
- Tasks: Manage office admin, welcome visitors, and support the team in delivering vital services.
- Company: Imara, a charity dedicated to supporting children and families affected by abuse.
- Benefits: Gain valuable experience in a meaningful role while making a difference in the community.
- Other info: Opportunity for personal growth and development in a supportive environment.
- Why this job: Join a passionate team and help empower families through recovery and resilience.
- Qualifications: Experience in administration, excellent communication skills, and a commitment to charity work.
The predicted salary is between 24000 - 28000 £ per year.
Imara is a specialist service dedicated to supporting children, young people, and their families following disclosures or discoveries of child sexual abuse and/or domestic abuse. Based in Nottingham, Imara partners with the East Midlands Children and Young People's Sexual Assault Service to provide therapy and legal advocacy, with a focus on familial abuse. The organisation’s core services include pre-trial therapy, risk and needs assessments, judicial process support, and assistance with education, health, housing, and financial concerns. Imara is committed to empowering families and individuals by fostering recovery and resilience within affected family units through creative therapies and holistic support systems.
Overview of the role
You will be responsible for the efficient running of Imara’s general administration, including day to day office requirements. The role is to carry out administrative tasks such as:
- Act as “front of house” to admit and welcome visitors, receive post and parcels and coordinate parking at IMARA’s offices
- Answer telephone calls and emails, recording and triaging complex enquiries to the most relevant member of the team
- Work as part of the team to meet commissioning requirements, responding to referrals in a timely manner and providing accurate information and signposting around the referral pathway
- Process new referrals into the service, inputting new clients onto the case record management system (CRM) and directing to the relevant teams
- Support administration of the CRM, allocating client identifier codes, closing client records, correcting erroneous entries, editing menus and drop-down options, and managing user access accounts to ensure record-keeping is accurate, up-to-date and fit for purpose
- Support with simple analysis and reporting of service data, such as numbers of clients accessing the service and client demographics
- Monitor Imara surveys, transferring client satisfaction and feedback responses into the CRM and alerting relevant staff to new supporters e.g. submitting art donations for fundraising events
- Manage stock of stationery, supplies and resource packs
- Daily housekeeping and organisation of office space and client waiting room
- Organise meetings and produce agendas and minutes
- Help to manage IT systems and equipment, liaising with external IT support provider
- Provide administrative support to other members of the team managing volunteers and interns
- Oversee or assist with supervision of administrative volunteers, interns or apprentices
- Other clerical work to meet the charity's needs
The successful candidate will be committed to the Imara’s values, objectives and beneficiaries. Other essential skills and qualities include:
- Excellent oral and written communication skills
- Strong administrative and organisational skills, including numeracy
- Excellent computer and IT skills
- Flexibility and effective time management
- Excellent attention to detail
- Initiative, creative problem-solving and good forward thinking
- The ability to learn quickly, adapt and take on tasks outside your skill set
- Willingness to do routine tasks in a systematic and rigorous way
- Well-developed interpersonal skills and the ability to work in a team
- The ability to multi-task and prioritise
- Ability to work independently to complete tasks to deadlines
- Good understanding of the charity and voluntary work sector, and its relationship with other sectors
- Confidence working with people from diverse backgrounds
Essential: Paid or voluntary administrative work experience, experience working in an office environment in a client/customer facing role, excellent IT skills, proficient English & Maths skills to GCSE level equivalent.
Desirable: Experience working with vulnerable children and families or within a victim support service; UK driving licence and access to vehicle; confident working with Microsoft applications, Office 365 and using a case record management system; commitment to lifelong learning, professional and personal development.
Closing date: 7th June 23.59pm. Please note, applicants will need to be available for interview on Tuesday 9th & Wednesday 10th June.
Charity Administrator in Nottingham employer: Imara CIO
Imara is an exceptional employer that prioritises the well-being of its staff while making a profound impact on the lives of children and families affected by abuse. Located in Nottingham, the organisation fosters a supportive work culture that encourages professional growth through training and development opportunities, alongside a commitment to holistic support for both employees and beneficiaries. With a focus on teamwork and community engagement, Imara offers a rewarding environment where your contributions directly enhance the recovery and resilience of those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Administrator in Nottingham
✨Tip Number 1
Get to know the organisation! Research Imara and its mission. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and teamwork. Think of examples from your past experiences that highlight your skills and how they align with Imara's needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the Imara team right from the start.
We think you need these skills to ace Charity Administrator in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in administrative roles or working with vulnerable groups. We love seeing how your skills match what we need at Imara!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Charity Administrator position.
How to prepare for a job interview at Imara CIO
✨Know Imara Inside Out
Before your interview, take the time to research Imara thoroughly. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Admin Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed tasks similar to those listed in the job description, such as handling enquiries or managing a CRM system. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Interpersonal Skills
As a Charity Administrator, you'll be interacting with a diverse range of people. Be ready to share examples of how you've effectively communicated and built relationships in past roles. Emphasise your ability to work as part of a team and support colleagues, especially in a sensitive environment like Imara.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how Imara measures success. This shows that you're not just interested in the job, but also in how you can contribute to the organisation's goals and support its beneficiaries.
