At a Glance
- Tasks: Manage office admin, welcome visitors, and support the team in a charity setting.
- Company: Imara, a dedicated charity supporting children and families affected by abuse.
- Benefits: Gain valuable experience in a meaningful role while making a difference.
- Other info: Opportunity for personal growth and learning in a supportive environment.
- Why this job: Join a passionate team and empower families through vital support services.
- Qualifications: Strong communication, organisational skills, and a commitment to helping others.
The predicted salary is between 24000 - 28000 £ per year.
Imara is a specialist service dedicated to supporting children, young people, and their families following disclosures or discoveries of child sexual abuse and/or domestic abuse. Based in Nottingham, Imara partners with the East Midlands Children and Young People's Sexual Assault Service to provide therapy and legal advocacy, with a focus on familial abuse. The organisation’s core services include pre-trial therapy, risk and needs assessments, judicial process support, and assistance with education, health, housing, and financial concerns. Imara is committed to empowering families and individuals by fostering recovery and resilience within affected family units through creative therapies and holistic support systems.
Overview of the role
You will be responsible for the efficient running of Imara’s general administration, including day to day office requirements. The role is to carry out administrative tasks such as:
- Act as “front of house” to admit and welcome visitors, receive post and parcels and coordinate parking at IMARA’s offices
- Answer telephone calls and emails, recording and triaging complex enquiries to the most relevant member of the team
- Work as part of the team to meet commissioning requirements, responding to referrals in a timely manner and providing accurate information and signposting around the referral pathway
- Process new referrals into the service, inputting new clients onto the case record management system (CRM) and directing to the relevant teams
- Support administration of the CRM, allocating client identifier codes, closing client records, correcting erroneous entries, editing menus and drop-down options, and managing user access accounts to ensure record-keeping is accurate, up-to-date and fit for purpose
- Support with simple analysis and reporting of service data, such as numbers of clients accessing the service and client demographics
- Monitor Imara surveys, transferring client satisfaction and feedback responses into the CRM and alerting relevant staff to new supporters e.g. submitting art donations for fundraising events
- Manage stock of stationery, supplies and resource packs
- Daily housekeeping and organisation of office space and client waiting room
- Organise meetings and produce agendas and minutes
- Help to manage IT systems and equipment, liaising with external IT support provider
- Provide administrative support to other members of the team managing volunteers and interns
- Oversee or assist with supervision of administrative volunteers, interns or apprentices
- Other clerical work to meet the charity's needs
The successful candidate will be committed to the Imara’s values, objectives and beneficiaries. Other essential skills and qualities include:
- Excellent oral and written communication skills
- Strong administrative and organisational skills, including numeracy
- Excellent computer and IT skills
- Flexibility and effective time management
- Excellent attention to detail
- Initiative, creative problem-solving and good forward thinking
- The ability to learn quickly, adapt and take on tasks outside your skill set
- Willingness to do routine tasks in a systematic and rigorous way
- Well-developed interpersonal skills and the ability to work in a team
- The ability to multi-task and prioritise
- Ability to work independently to complete tasks to deadlines
- Good understanding of the charity and voluntary work sector, and its relationship with other sectors
- Confidence working with people from diverse backgrounds
Essential: Paid or voluntary administrative work experience, experience working in an office environment in a client/customer facing role, excellent IT skills, proficient English & Maths skills to GCSE level equivalent.
Desirable: Experience working with vulnerable children and families or within a victim support service; UK driving licence and access to vehicle; confident working with Microsoft applications, Office 365 and using a case record management system; commitment to lifelong learning, professional and personal development.
Closing date: 7th June 23.59pm. Please note, applicants will need to be available for interview on Tuesday 9th & Wednesday 10th June.
Charity Administration & Front-Office Coordinator in Nottingham employer: Imara CIO
Imara is an exceptional employer dedicated to making a meaningful impact in the lives of children and families affected by abuse. Located in Nottingham, the organisation fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, while also offering a collaborative environment where every team member's contributions are valued. With a strong commitment to social justice and community empowerment, working at Imara not only provides a rewarding career but also the chance to be part of a compassionate team making a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Administration & Front-Office Coordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Imara. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Imara's values and services. Show us that you understand their mission and how your skills can contribute to their goals. It’s all about making that connection!
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with visitors and handling enquiries, being articulate and confident will set you apart. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Imara.
We think you need these skills to ace Charity Administration & Front-Office Coordinator in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and families shine through. We want to see that you genuinely care about the work we do at Imara and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the role of Charity Administration & Front-Office Coordinator. Highlight your relevant experience in administration and any customer-facing roles, as well as your IT skills. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re keen on joining our team at Imara!
How to prepare for a job interview at Imara CIO
✨Know Imara Inside Out
Before your interview, take some time to research Imara and its mission. Understand their core services and the impact they have on children and families. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Admin Skills
Be ready to discuss your previous administrative experience in detail. Highlight specific tasks you've handled that relate to the role, such as managing databases or coordinating office supplies. Use examples that demonstrate your organisational skills and attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex enquiries. Think of scenarios where you had to triage requests or manage multiple tasks at once. Practising these responses can help you feel more confident during the interview.
✨Demonstrate Your Interpersonal Skills
Since this role involves working with diverse individuals, be prepared to discuss your interpersonal skills. Share experiences where you successfully communicated with clients or colleagues, especially in challenging situations. This will show that you can thrive in a team-oriented environment.
