Technical Support Engineer (Entry Level / Graduate)

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Technical Support Engineer at iManage means you are passionate about problem-solving and taking ownership of your work. You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our clients' success, and you will learn what it takes to #BeTheGuide across our products.

You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career.

Responsibilities:

• Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments.
• Developing and maintaining a deep technical knowledge of our iManage product suite.
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects.
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies.
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions.
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence.

Qualifications:

• A Bachelor's degree in computer science or information technology (or equivalent).
• A customer-oriented and friendly approach with a drive to achieve a satisfied customer, not just a technical resolution.
• Strong technical troubleshooting skills and problem-solving abilities.
• Experience with Microsoft operating systems.
• Working knowledge of SQL database technologies.
• Knowledge of mobile solutions including Apple iOS.
• Knowledge of TCP/IP networking concepts and troubleshooting methodologies.
• An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.

Bonus Points If You Have:

• Experience with programming/scripting languages.
• Experience working with supporting technologies (Citrix, VM Ware, etc.).
• Experience with Python or PowerShell.

iManage is committed to building a diverse and inclusive environment, and encourages everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway!

What We Offer:

• A rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability.
• Meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Ownership of your career path with our internal development framework.
• Unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• A supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Flexible work hours that empower you to balance personal time with professional commitments.
• A modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage is Supporting You By:

• Creating an inclusive environment where you are encouraged to help shape the culture by bringing your unique perspective.
• Providing a market-leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
• Rewarding you with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay).
• Matching your pension contribution (up to 6%).
• Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with everyday costs.
• Providing group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging you to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed.
• Having multiple company wellness days each year to prioritise mental health and well-being.
• Providing access to RethinkCare, a global behavioural health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to us so our team members can review.

About iManage: At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; our work is not always easy but it is ambitious and rewarding. We are looking for people who embrace challenges, thrive on solving problems, push boundaries, and collaborate with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.