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- Tasks: Solve complex technical challenges and support clients with innovative solutions.
- Company: Join a leading SaaS company dedicated to making knowledge work.
- Benefits: Flexible hours, competitive salary, wellness days, and professional development opportunities.
- Other info: Collaborative culture with growth opportunities and a fun workspace.
- Why this job: Kickstart your career in tech while making a real impact on client success.
- Qualifications: Bachelor's degree in IT or related field; strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Technical Support Engineer at iManage means you are passionate about problem-solving and taking ownership of your work. You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our clients' success, and you will learn what it takes to #BeTheGuide across our products.
You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career.
iManage is responsible for:
- Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments.
- Developing and maintaining a deep technical knowledge of our iManage product suite.
- Effectively collaborating with customer engineers and system integrators to support complex system deployment projects.
- Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies.
- Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions.
- Proactively assisting customers and internal teams to avoid or reduce problem occurrence.
iManage is qualified because:
- I have a Bachelor's degree in computer science or information technology (or equivalent).
- A customer-oriented and friendly approach with a drive to achieve a satisfied customer, not just a technical resolution.
- Strong technical troubleshooting skills and problem solving.
- Experience with Microsoft operating systems.
- Working knowledge of SQL database technologies.
- Knowledge of mobile solutions including Apple iOS.
- Knowledge of TCP/IP networking concepts and troubleshooting methodologies.
- An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.
Bonus points if I have:
- Experience with programming/scripting languages.
- Experience working with supporting technologies (Citrix, VM Ware etc.).
- Experience with Python or PowerShell.
iManage is committed to building a diverse and inclusive environment, and encourages everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway!
iManage is supporting me by:
- Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective.
- Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
- Rewarding me with an annual performance-based bonus.
- Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay).
- Matching my pension contribution (up to 6%).
- Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with everyday costs.
- Providing group life cover, including life insurance, income protection, and critical illness protection.
- Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed.
- Having multiple company wellness days each year to prioritise mental health and well-being.
- Providing access to RethinkCare, a global behavioural health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Technical Support Engineer (Entry Level / Graduate) in Lisburn employer: iManage
Contact Detail:
iManage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Entry Level / Graduate) in Lisburn
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the job. It’s all about making connections that can help you stand out!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to the role. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for technology and customer service during the interview. Share examples of how you've helped others solve problems in the past. This will highlight your customer-oriented approach, which is key for a Technical Support Engineer.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Engineer (Entry Level / Graduate) in Lisburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for problem-solving shine through! We want to see that you're not just ticking boxes but genuinely excited about the role and what it entails.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that align with the job description. We love seeing how your background fits into our mission at iManage!
Be Authentic: Don’t be afraid to show your true self in your application. We value diversity and want to know what makes you unique, so share your story and experiences that have shaped who you are.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at iManage
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft operating systems, SQL databases, and web technologies. Be ready to discuss how you've used these skills in the past or how you would approach troubleshooting common issues.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems before. Think about situations where you had to think outside the box to find a solution. This will demonstrate your ability to take ownership of challenges, which is key for a Technical Support Engineer.
✨Emphasise Collaboration
Since this role involves working closely with internal teams and clients, be prepared to talk about your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, highlighting your customer-oriented approach.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.