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- Tasks: Manage hotel operations and ensure guest safety during night shifts.
- Company: Join a leading academic venue with a focus on exceptional customer service.
- Benefits: Enjoy 25 days leave, free gym access, and a birthday off!
- Why this job: Be the first point of contact for guests and make their night memorable.
- Qualifications: Customer service experience is a must; hospitality experience is a bonus.
- Other info: Work in a supportive environment with great career growth opportunities.
The predicted salary is between 26742 - 37438 £ per year.
Full time (37.5 hours per week) working night shifts 5 over 7 days from 11pm – 7am
Rate of Pay: £26,742 per annum
Benefits
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at The Link Hotel.
You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.
We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience.
You will have a minimum of one years’ experience in a customer facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.
About Us
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.
With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.
We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.
Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
Imago Venues, Burleigh Court,
Loughborough University (West Park),
Loughborough, Leics
LE11 3TU
Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU
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Night Duty Manager employer: Imago Venues
Contact Detail:
Imago Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and crisis management. Think about scenarios where you’ve had to deal with difficult guests and how you handled it. We want to see your confidence shine!
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality comes through. Let us know why you’re excited about working at The Link Hotel and how you can contribute to our amazing team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in our minds. It shows you’re genuinely interested in the position and helps reinforce that great impression you made during the interview.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the Night Duty Manager role and how you can contribute to our team at The Link Hotel.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. Even if it’s not directly in a front of house role, we want to know how your skills can translate to managing our guests' needs during the night.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the Night Duty Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Imago Venues
✨Know the Night Shift
Familiarise yourself with the unique challenges of working night shifts. Understand how to manage guest issues during these hours and be prepared to discuss your strategies for maintaining a calm and safe environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Initiative
Be ready to talk about instances where you took the initiative in previous roles. This could involve problem-solving on the spot or improving processes. The interviewers will want to see that you can think on your feet, especially during the quieter night hours.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel’s operations. This shows your genuine interest in the position and helps you understand what it takes to succeed as a Night Duty Manager at The Link Hotel.
