Position: Full time 37.5 hours per week.
Annual Salary: £27,535.83 per annum
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal
- Free car parking
- Enrolment into company pension scheme
As a Reservations Coordinator, you will play a key role in maximising occupancy and revenue across our hotel portfolio. You'll manage individual and group accommodation enquiries, build strong customer relationships and ensure all reservations are handled accurately from enquiry through to arrival.
This is a fast-paced and rewarding role that combines sales, administration and customer service. Working closely with clients, Front of House teams and the wider Commercial Team, you will help deliver an exceptional booking experience while identifying opportunities to maximise revenue and guest satisfaction
About Imago Venues
Imago Venues is a wholly owned subsidiary of Loughborough University, bringing together world-class conference, hotel, sport and event facilities under one dynamic brand.
- Burleigh Court Hotel & Conference Centre
- Holywell Park Conference Centre
- The Link Hotel
- Elite Athlete Centre and Hotel
- Loughborough University's conference, sports and events facilities
- Loughborough University Nursery
Every yearwe host over 92,000 delegates from around the world;we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.
With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.
We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.
Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
What You'll Do
As a Reservations Coordinator, you will:
- Respond to incoming accommodation and group reservation enquiries, checking availability and securing bookings.
- Prepare professional quotations, proposals and contracts for group accommodation bookings.
- Build and maintain strong client relationships, acting as a key point of contact for accommodation requirements.
- Accurately process booking amendments, cancellations and guest requests.
- Ensure all reservation billing information, deposits, advance payments and cancellation charges are recorded accurately.
- Support the management of room availability and rates across booking channels.
- Work closely with Front of House teams to communicate guest requirements, booking information and availability updates.
- Assist Sales Coordinators with room allocations and delegate accommodation lists.
- Promote our venues and services confidently, identifying opportunities to maximise occupancy and additional revenue.
- Maintain accurate booking records and deliver exceptional customer service throughout the guest journey
About You
We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences.
You’ll ideally have:
- Experience in a reservations, hospitality, hotel or customer-facing environment.
- Excellent communication skills, both written and verbal.
- Strong relationship-building and customer service skills.
- Good commercial awareness and a results-focused mindset.
- Strong organisational and administrative abilities.
- Excellent attention to detail and accuracy.
- Good numerical and financial awareness.
- Confidence using reservation systems, IT applications and telephone-based customer service.
- The ability to prioritise workloads and perform effectively in a fast-paced environment.
- A proactive, positive approach and the ability to work both independently and as part of a team.
Why Join Us?
You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.
In return, you'll benefit from:
- A supportive and collaborative working environment
- Competitive salary and benefits package
- The opportunity to work across an exciting and diverse venue portfolio
- The chance to be part of one of the UK's leading conference and hospitality businesses
Interviews to be held:20th and 22nd October 2026
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer
Imago Venues, Burleigh Court,
Loughborough University (West Park),
Loughborough, Leics
LE11 3TU
Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU
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Reservation Coordinator in Loughborough employer: Imago Venues
Imago Venues at Burleigh Court Hotel and Conference Centre is an excellent employer, offering a vibrant work culture where teamwork and exceptional guest service are at the forefront. With generous benefits including 25 days of annual leave, a birthday leave day, and free on-site gym access, employees can enjoy a healthy work-life balance while developing their skills in the hospitality and events sector.
