At a Glance
- Tasks: Lead and support a dynamic team in delivering exceptional conference and event experiences.
- Company: Join one of the UK's top conference venue and hotel brands at Loughborough University.
- Benefits: Enjoy 25 days annual leave, free gym access, and a competitive salary.
- Other info: Be part of an ambitious team with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences while developing your career in a supportive environment.
- Qualifications: Experience in events or hospitality, strong organisational skills, and a passion for customer service.
The predicted salary is between 33000 - 35000 £ per year.
Salary £33,000 - £35,000 per annum, depending on experience.
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on‑site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
We have an exciting opportunity for an experienced hospitality, conference or events professional to join one of the UK's leading conference venue and hotel brands. As Conference & Event Manager, you will play a pivotal role in connecting our commercial and operational teams, ensuring conference and event business is planned, communicated and coordinated effectively across Imago Venues. Working closely with the Head of Revenue, you will oversee the Conference & Event Coordination Team, helping to maximise opportunities, maintain exceptional service standards and ensure customers receive a seamless experience from enquiry through to event completion.
This is a highly visible role, working across multiple departments and stakeholders to ensure customer requirements are understood, operational teams are prepared, and conference and event activity runs smoothly across our venues. You'll act as an advocate for both the customer and the commercial team, helping to balance operational delivery with commercial opportunity.
About Us:
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
What You’ll Do:
As Conference & Event Manager, you will:
- Lead and support the Conference & Event Coordination Team, creating a positive, customer‑focused and high‑performing culture.
- Conduct regular team check‑ins, coaching and supporting team development.
- Ensure enquiries are managed professionally, accurately and within agreed response standards.
- Monitor enquiry quality, conversion performance and service standards, identifying opportunities for continuous improvement.
- Plan team resources to ensure effective workload management and operational efficiency.
- Lead weekly function sheet meetings and coordinate communication between commercial and operational teams.
- Build strong relationships across Operations, Finance, Revenue and key stakeholders.
- Work closely with the Head of Revenue to support venue utilisation, customer satisfaction and commercial performance.
- Lead engagement with large, complex and high‑profile event enquiries and VIP clients.
- Conduct venue show rounds, customer appointments and event review meetings to maximise conversion and ensure successful event delivery.
About You:
We’re looking for someone who combines excellent organisational skills with a passion for customer service and team leadership. You’ll ideally have:
- Experience within a conference, events, hospitality or customer‑facing commercial environment.
- Previous experience leading, coaching or supporting colleagues.
- Excellent communication and relationship‑building skills.
- Strong organisational and planning abilities.
- The confidence to work with multiple departments and stakeholders.
- A customer‑first mindset with strong attention to detail.
- Commercial awareness and an understanding of sales conversion and customer experience.
- The ability to remain calm and effective when managing multiple priorities.
Why Join Us?
At Imago Venues, we offer far more than just a job. You’ll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience. In return, you’ll benefit from:
- A supportive and collaborative working environment
- Competitive salary and benefits package
- The opportunity to work across an exciting and diverse venue portfolio
- The chance to be part of one of the UK's leading conference and hospitality businesses
Ready to Apply?
If you’re passionate about delivering exceptional customer experiences, developing people and building strong operational relationships, we’d love to hear from you. Apply today and help shape the future of conferences and events at Imago Venues.
Closing date: 22nd July 2026
Interviews: 27th and 28th July 2026
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer.
Imago Venues, Burleigh Court, Loughborough University (West Park), Loughborough, Leics LE11 3TU
Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU.
