Operations & Office Manager

Our next-generation Customer Data Platform (CDP) empowers organisations to unify customer data, create real-time insights, and deliver highly personalised experiences across every channel. Trusted by leading global brands, we help businesses unlock the full value of their customer data while driving innovation and growth.

With offices in France, the United Kingdom and the United States, imagino is an ambitious, well-funded technology scale-up with an international mindset and a collaborative culture. As we continue to expand globally, we're looking for talented people who enjoy taking ownership, embracing new challenges and making a genuine impact.

Joining imagino means becoming part of a supportive, high-performing team where your ideas are valued, your development is encouraged, and your contributions help shape the future of the business.

The Role

We're looking for a proactive, highly organised Operations & Office Manager to be the operational backbone of our London office, supporting a team of 12 employees while also providing operational support to our US team of 10.

Reporting directly to our CFO, based in France, you will work closely with colleagues across HR, Finance, Legal and IT in our UK, France and US offices. This is a varied, hands-on role where no two days are the same. You'll play a vital role in ensuring the smooth day-to-day running of the business, supporting multiple functions including finance, HR, sales operations and office management.

If you're someone who enjoys taking ownership, solving problems and keeping everything running efficiently, we'd love to hear from you.

What You'll Be Doing

• Process customer orders and manage deal registrations
• Calculate sales commissions accurately and on time.
• Raise and manage customer invoices.
• Reconcile supplier invoices, corporate credit card transactions and employee expenses
• Ensure timely processing of payments and maintain accurate financial records.
• Support accounts receivable activities, including payment follow-up and collections.

HR & People Operations

• Lead the onboarding process for new employees, including equipment procurement, account creation and system access.
• Maintain accurate employee records and HR documentation.

Office & Facilities Management

• Act as the first point of contact for visitors and incoming telephone calls.
• Coordinate meeting rooms, office facilities and internal events.
• Manage office supplies and purchase requisitions.
• Ensure the office operates efficiently.

What We're Looking For

• Previous experience in Operations, HR admin, Office Management, Executive Assistant or Business Support.
• Strong finance administration experience (Xero would be a plus).
• Experience coordinating employee onboarding.
• Excellent organisational skills and attention to detail.
• Strong written and verbal English communication skills.
• Proactive, self-motivated and comfortable collaborating across multiple countries and time zones.

Hiring Process

• Stage 1: 30-minute Microsoft Teams interview with Talent Acquisition Manager.
• Stage 2: One-hour Microsoft Teams interview with the CFO.
• Stage 3: One-hour face-to-face interview with the London team.

What We Offer

• Salary range: £40k–£45k per year
• Performance bonus of up to 8%.
• High-impact role within a growing international scale-up.
• Hybrid working (3 office / 2 remote).
• 25 days annual leave plus bank holidays (carry over up to 5 days).
• 4% employer pension contribution matching.
• Life assurance and group income protection.
• Supportive international team culture.

Our Commitment to Inclusion

At imagino, we're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed. We welcome applications from people of all backgrounds and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.