Executive Operations Manager

Imagine The Future Consulting (ITF) specialises in Commissioning, Planning and Execution services for Hyperscale Data Centers and other mission-critical facilities. ITF is a fast-growing, dynamic Engineering Consultancy offering an end-to-end approach, from developing new strategies at a program level with the client to establishing correct testing procedures with vendors.

This role promises a dynamic work environment where excellence is both recognised and rewarded. As the successful candidate, you will enjoy a supportive team culture that fosters professional growth. The firm is committed to investing in its employees, offering continuous learning opportunities and a clear career path.

The Operations Manager will provide high-level support to the Director and Business across all areas. This is a dynamic and fast-paced position requiring excellent organisational skills, discretion, the ability to act quickly when taking direction, and the ability to manage multiple priorities whilst maintaining sight of upcoming scheduled activities.

The Operations Manager will act as a trusted key support person for the Director, liaising with other senior management, internal staff, and external partners, ensuring the smooth running of daily operations to enable the Director to focus on strategic business priorities. This role is suited to someone who is highly organised, proactive, process-driven, and comfortable operating in an extremely fast-paced environment.

• Handle confidential information with the utmost discretion.
• Liaise with European partners for setup and jurisdiction matters.
• Review the Director’s diary, schedule, travel, monitoring of inbox whilst travelling.
• Liaise with the Director regarding priorities, ensuring effective follow-up on actions.
• Draft correspondence, contracts, reports, and updates as required.
• Manage incoming and outgoing emails and calls, ensuring timely responses.
• Prepare meeting materials, take accurate notes, and ensure matters arising are actioned by the appropriate stakeholders.
• Provide project support to our engineers as directed by the Director.
• Liaise and assist with the Accounts department - ensure cashflow forecast is up to date on a monthly basis.
• Maintain monthly bill schedule.
• Run a virtual office environment, anticipate scheduling pressures, conflicts, and dependencies, and resolve issues proactively.

• Support the Senior Management Team with task follow-ups and progress tracking.
• Act as chief of staff.
• Assist in planning and delivering company events and business functions.
• Ensure effective communication to the wider team, providing a consistent and professional point of contact.
• Assist with setting up and facilitating European compliance requirements.
• Co-ordinate travel arrangements for a wider team as required.

• Draft and schedule social media content, website updates, and LinkedIn posts on behalf of the Director.
• Review company procedures and revise/implement as required.
• Proof and check communications, documents before publication.
• Escalate and flag any risks or issues to the director promptly.
• Check business correspondence and filing.

• Strong communication and interpersonal skills; professional and approachable as the Director’s first point of contact.
• Excellent time management and organisational skills with the ability to prioritise competing demands.
• Advanced IT skills advantageous; must be fully proficient using spreadsheets and ideally including Google workspace.
• High attention to detail throughout, maintenance of deadlines.

• Proactive “can-do” attitude with strong initiative.
• Highly trustworthy and dependable, with the ability to work with discretion.
• Not to be phased by conflict and the ability to continue to work through deadlines accordingly.
• Flexible and adaptable to changing business needs.
• Self-motivated, reliable, and able to work independently with minimal supervision.
• Willingness to learn and grow within the role.
• Take accountability for their work.

• The ideal candidate has a minimum of 10 years in a similar position or role.
• 3+ years in a job-specific role where an operational background was required.
• Be able to use video conferencing on a regular basis to communicate with the director and other team members/clients.
• Fully Hybrid role - likely 50:50 split. Flexibility to be discussed and reviewed on a regular basis depending upon business requirements.
• Travel to the East London office location.
• Business travel within Europe completely optional if desired.
• Flexibility in working hours (out of hours etc) - on occasion depending on deadlines.
• Use of laptop and general IT skills.
• Use of Google workspace, Microsoft Excel & Word.

Salary fully negotiable depending upon experience. Pension contributions of basic gross salary. 28 days annual leave each calendar year (includes Christmas, Bank Holidays etc). Training on key software provided. Development opportunities to grow within the company.