Event Registration & Guest Data Manager (Mid-weight)

Event Registration & Guest Data Manager (Mid-weight)

Imagination is a global experience design company, founded on the principle of independent creativity.

Our live event offering creates big ideas that harness culture to make brands more relevant.

Event logistics is an integral team within our Live Production multi-discipline department of experts in their fields.

The role needs to deliver a comprehensive suite of delegate management services and registration systems across multiple client portfolios.

Reporting to and supporting the Guest Experience Data Lead, the candidate will have the opportunity to work with the event delivery teams and plan, setup and execute event registration and data management for a diverse range of projects with varying needs.

The candidate will also be supporting the data lead on supplier management and platform development needs to ensure the optimum registration technology is available for each event.

The role has a client-facing element, the candidate will be liaising with clients across our portfolio and will be required to build and maintain client relationships.

Key Responsibilities

• Successfully deliver event registration/delegate management solutions for projects across our client portfolio, from the office and onsite as required
• Deliver a seamless guest experience throughout their registration journey
• Support the logistics and event data teams on ad-hoc projects as required. I. E., system troubleshooting, being a helping hand as required to drive projects forward
• Support the Guest Experience Data Lead to research, plan, and develop event registration sites
• Work with the data lead to identify opportunities to improve efficiencies i. e. within registration tools, processes and other resources

Skills, Knowledge & Expertise

• Some experience working with delegate registration/management platforms, ready for the next step in their career in delegate management
• Proven track record of managing and delivering global corporate events
• Some experience within the Technology Solutions and tools for business, has a special interest in the events industry
• Tech savvy, is interested in event registration and client engagement technology
• Maintain and develop both client and third-party supplier relationships
• Understand clients, competition and strategy has experience in b2b client-facing roles
• High proficiency in Microsoft Word, Excel, Google documents and Power Point
• Good understanding of information security and business systems, GDPR
• Fluency in additional European Languages would be a significant benefit
• Be an intelligent, ambitious, highly motivated team player, with a commitment to quality, client satisfaction and professionalism
• Must be able to communicate well and build relationships with clients, other departments/colleagues and have a positive, ‘can-do’ attitude
• Extremely organised with the ability to prioritise work and deliver under pressure, pro-active with good interpersonal and negotiation skills
• Flexible and adaptable to new challenges and requirements and committed to learn and grow
• Meticulous attention to detail and a creative mind
• Willing and able to travel internationally for work, and from time to time work unsociable hours (inc. weekends) for extended periods

What we can offer you

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board
• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan
• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)
• WHAT MAKES US, US
• We spark the imagination Changing the way people think, feel and act
• We design experiences that create memories, change behaviours and shape cultures

We specialise in consultancy, brand destinations, live events, content and investor communications

Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.

We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.

To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.

We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.

We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.

We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.

We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do.

Our Imagination community must share and live these beliefs, as diversity makes us stronger.

Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.

• Application
• Role Event Registration & Guest Data Manager (Mid-weight)

We love nothing more than creative, unique and distinct value-driven experiences that push the envelope and connect with our audiences.

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