At a Glance
- Tasks: Lead user research to enhance digital experiences for millions of customers.
- Company: Sky, Europe's leading media and entertainment brand with a vibrant culture.
- Benefits: Generous pension, private healthcare, exclusive discounts, and Sky VIP rewards.
- Other info: Flexible hybrid working with excellent office facilities and career growth opportunities.
- Why this job: Make a real impact on customer journeys and shape the future of digital experiences.
- Qualifications: Experience in user research and strong skills in qualitative and quantitative methods.
The predicted salary is between 50000 - 70000 £ per year.
Location for this position is flexible. Hybrid working: 2 days in the office in either the Osterley or Leeds office. Sky is Europe’s leading media and entertainment brand with 24 million customers in 6 countries. This role sits in the Digital Customer Experience team and supports CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. You’ll help Sky better understand customers and their needs, lead research initiatives within Agile teams, inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture.
What you’ll do
- Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels.
- Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys.
- Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes.
- Shape research practices and operations, promoting the value of user research across the organisation.
- Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability.
- Ensure accessibility, representation, and inclusive practices are embedded across all digital experiences.
What you’ll bring
- Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications.
- Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural techniques.
- Deep knowledge of research tooling ecosystems, including in-person lab testing, UserTesting, UserZoom, Optimal Workshop, and similar platforms.
- Ability to combine behavioural analytics (e.g., Adobe Analytics, Contentsquare) with qualitative insights for evidence-based recommendations.
- Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.
Portfolio
We’d love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People, Process, Position, Product. If you don’t have a formal portfolio, links, slide decks, case studies or short write-ups are welcome. We need to understand the process, user needs, business goals, design changes based on evidence, and customer outcomes & business impact.
Rewards
- Sky Q, for the TV you love, all in one place
- Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Sky VIP rewards and experiences
How you’ll work
The hybrid working expectation is 3 days in the office per week. Sky supports flexible working to give you the best of both worlds: time at home and time in the office.
Office bases
- London (Osterley): 10-minute walk from Syon Lane; free shuttle buses to Osterley, Gunnersbury, Ealing Broadway and South Ealing. Facilities include bike shelters, showers, 13 subsidised restaurants, cafes, a Waitrose, gym, cinema, car wash, and beauty salon.
- Leeds: tech hub near Leeds train station; parking available; recreational facilities such as pool/table tennis and a subsidised gym.
Inclusion
Sky focuses on potential and offers flexible working. We are a Disability Confident Accredited Employer and will make reasonable adjustments. Please flag any adjustments you need to your recruiter early.
Security: Successful applicants will undergo a criminal record check. Depending on the role and any convictions, the offer may be withdrawn.
Note: This description may be followed by additional similar roles and updated details as part of Sky’s ongoing recruitment process.
Signage & Design Specialist (Branding & Signage) employer: Image On
Sky is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the Digital Customer Experience team. With flexible hybrid working arrangements, generous benefits including private healthcare and a robust pension package, and a commitment to employee growth through inclusive practices, Sky empowers its employees to thrive while making a meaningful impact on customer experiences across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Signage & Design Specialist (Branding & Signage)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your process. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can demonstrate your impact and storytelling abilities during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Signage & Design Specialist (Branding & Signage)
Some tips for your application 🫡
Showcase Your Research Skills:Make sure to highlight your experience with user research methods in your application. We want to see how you've used techniques like usability testing and ethnography to drive design decisions.
Tell a Story:When you describe your past projects, think about the narrative. We love seeing how you’ve tackled challenges and what impact your work had on users and the business. Make it engaging!
Include Your Portfolio:If you have a portfolio, don’t hold back! Share examples that demonstrate your strengths in user research and design. If you don’t have a formal one, links to case studies or project artefacts are totally fine.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Image On
✨Know Your Research Methods
Make sure you brush up on your qualitative and quantitative research methods. Be ready to discuss how you've applied usability testing, ethnography, and other techniques in your past projects. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Portfolio
Bring along a well-organised portfolio that highlights your best work. Include case studies that demonstrate your process, user needs, and the impact of your design changes. If you don’t have a formal portfolio, prepare links or slide decks that showcase your strengths.
✨Champion the Customer Voice
Be prepared to discuss how you’ve championed the customer voice in previous roles. Think of specific examples where you influenced design outcomes based on user research. This will resonate well with the interviewers as they value customer-centric approaches.
✨Familiarise Yourself with Tools
Get comfortable with the research tools mentioned in the job description, like UserTesting and Adobe Analytics. Being able to talk about your experience with these tools will demonstrate your readiness to hit the ground running and contribute to their research culture.
