At a Glance
- Tasks: Lead user research to enhance digital experiences for millions of customers.
- Company: Sky, Europe's leading media and entertainment brand with a vibrant culture.
- Benefits: Competitive salary, private healthcare, generous pension, and exclusive Sky perks.
- Other info: Flexible hybrid working with excellent office facilities and career growth opportunities.
- Why this job: Make a real impact on customer journeys and shape the future of digital experiences.
- Qualifications: Experience in user research and strong skills in qualitative and quantitative methods.
The predicted salary is between 50000 - 60000 £ per year.
Location for this position is flexible. Hybrid working: 2 days in the office in either the Osterley or Leeds office. Sky is Europe's leading media and entertainment brand with 24 million customers in 6 countries. This role sits in the Digital Customer Experience team and supports CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland.
You'll help Sky better understand customers and their needs, lead research initiatives within Agile teams, inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture.
What you'll do- Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels.
- Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys.
- Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes.
- Shape research practices and operations, promoting the value of user research across the organisation.
- Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability.
- Ensure accessibility, representation, and inclusive practices are embedded across all digital experiences.
- Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications.
- Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural techniques.
- Deep knowledge of research tooling ecosystems, including in-person lab testing, UserTesting, UserZoom, Optimal Workshop, and similar platforms.
- Ability to combine behavioural analytics (e.g., Adobe Analytics, Contentsquare) with qualitative insights for evidence-based recommendations.
- Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.
We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People, Process, Position, Product. If you don't have a formal portfolio, links, slide decks, case studies or short write-ups are welcome. We need to understand the process, user needs, business goals, design changes based on evidence, and customer outcomes & business impact.
Rewards- Sky Q, for the TV you love, all in one place
- Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Sky VIP rewards and experiences
The hybrid working expectation is 3 days in the office per week. Sky supports flexible working to give you the best of both worlds: time at home and time in the office.
Office bases:
- London (Osterley): 10-minute walk from Syon Lane; free shuttle buses to Osterley, Gunnersbury, Ealing Broadway and South Ealing. Facilities include bike shelters, showers, 13 subsidised restaurants, cafes, a Waitrose, gym, cinema, car wash, and beauty salon.
- Leeds: tech hub near Leeds train station; parking available; recreational facilities such as pool/table tennis and a subsidised gym.
Sky focuses on potential and offers flexible working. We are a Disability Confident Accredited Employer and will make reasonable adjustments. Please flag any adjustments you need to your recruiter early.
Security:Successful applicants will undergo a criminal record check. Depending on the role and any convictions, the offer may be withdrawn.
Note: This description may be followed by additional similar roles and updated details as part of Sky's ongoing recruitment process.
Signage & Design Specialist (Branding & Signage) in London employer: Image On
Sky is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and growth. With flexible hybrid working arrangements and state-of-the-art office facilities in both Osterley and Leeds, employees enjoy a balanced work-life experience while contributing to innovative digital customer experiences. The company champions inclusivity and provides extensive benefits, including private healthcare and generous pension packages, making it a rewarding place for professionals seeking meaningful careers in the media and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Signage & Design Specialist (Branding & Signage) in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and demonstrates your process. Whether it's case studies or project artefacts, make sure it reflects your strengths and how you've made an impact in previous roles.
✨Tip Number 3
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practice common interview questions and think about how you can showcase your storytelling skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Sky.
We think you need these skills to ace Signage & Design Specialist (Branding & Signage) in London
Some tips for your application 🫡
Showcase Your Research Skills:Make sure to highlight your experience with various research methods in your application. We want to see how you've used these skills to make a real impact on digital products and services.
Tell Your Story:When you write your application, don’t just list your skills. Share stories that demonstrate your journey and how you've tackled challenges in user research. This helps us understand your thought process and approach.
Include Your Portfolio:If you have a portfolio, definitely include it! We love seeing examples of your work that showcase your strengths. If you don’t have a formal one, links to case studies or project artefacts are totally fine too.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Image On
✨Know Your Research Methods
Make sure you brush up on your qualitative and quantitative research methods. Be ready to discuss how you've applied usability testing, ethnography, and other techniques in your past projects. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Portfolio
Bring along a well-organised portfolio that highlights your best work. Include case studies that demonstrate your process, user needs, and the impact of your design changes. If you don’t have a formal portfolio, prepare links or slide decks that showcase your strengths.
✨Champion the Customer Voice
Be prepared to discuss how you’ve championed the customer voice in previous roles. Share examples of how you’ve influenced design outcomes based on user research and how you’ve ensured accessibility and inclusivity in your projects.
✨Stay Agile and Adaptable
Since this role involves working within Agile teams, highlight your experience in fast-paced environments. Discuss how you’ve adapted your research practices to meet changing project needs and how you’ve used AI-enhanced tools to improve efficiency and insights.
