97 - Operational Delivery Manager (Data & Insight) in Swansea

Purpose of the post

You will be part of the Data and Insight team within the Operational Delivery Directorate at the IMA. The team ensures that data and information are used effectively to support the IMA’s work in upholding citizens’ rights. This includes producing reports and recommendations that shape how the IMA protects these rights and drives improvement where needed.

The team is also responsible for reviewing complaints about how the UK Government and public authorities deliver their commitments on citizens’ rights. This includes areas such as residency, social security, healthcare, and recognition of professional qualifications.

In this role, you will:

• Gather timely, relevant, and reliable information from a range of sources.
• Work with colleagues across the IMA to identify key evidence and build a clear picture of emerging issues.
• Develop insights and reports using analytical approaches, and make recommendations to support decision-making on complex and wide-ranging issues.
• Contribute to the development of systems and tools, including the case management system.

You will carry out research and analysis to inform assessments, produce reports, and make recommendations on complex issues affecting citizens’ rights.

You will work with colleagues across the IMA and with external partners to support consistent processes and high-quality outcomes for citizens. You will work closely with the Compliance and Inquiry team and other teams across the organisation.

Working collaboratively is central to this role. You will build strong relationships, work through differing views, and support clear and timely decision-making.

Operational Delivery Managers are involved in all aspects of the Data and Insight team’s activities and report to an SEO within the team.

Main Duties and Responsibilities

• Assess complaints, data and information to determine whether it suggests a breach of citizens’ rights, and make recommendations on whether the IMA should consider an inquiry.
• Gather, analyse and provide evidence to identify systemic issues and make recommendations in support of decision making.
• Manage progression of intelligence work to support successful outcomes for citizens.
• Produce written and/or verbal briefings and presentations to stakeholders to provide a clear and concise evidence-based understanding of the subject matter, including providing advice and guidance.
• Have a strong understanding of citizens’ rights and who falls within scope of the agreements, to support IMA decision making.
• Identify and assess key data and information relevant to operational delivery work such as published reports and guidance.
• Build and maintain strong partnerships and working relationships, influencing stakeholders, even when there are differing and/or conflicting views, to achieve a successful outcome for citizens.
• Engage and network with a wide range of internal and external stakeholders including public authorities, complainants, NGOs and lobby groups.
• Line management responsibilities

The duties/responsibilities listed above describe the post and are not intended to be exhaustive.

Essential Skills

• A high performing, collaborative and supportive member of a team.
• Strong judgement and decision making.
• Excellent written and verbal communication skills, effectively liaising with both internal and external stakeholders.
• Evidence gathering skills and strong experience of interpreting complex data and information to support successful outcomes.
• Skilled in using IT packages, systems and/or databases involved in storing, analysing, interpreting and presenting data.
• Problem solving skills and ability to make sound recommendations, with experience of quality assuring information and data.
• Planning and organising to deliver work to tight deadlines while managing competing priorities.
• Ability to build effective working relationships with a range of stakeholders and work as part of the team.
• Proven ability to identify efficiencies for the organisation, convert ideas into action.
• Commitment to continuous improvement of ways of working.
• Experience of working flexibly as a member of a team to achieve performance targets.
• Proven skills in operational background and/or dynamic and complex environment under pressure.
• Willing to undertake intelligence analysis training.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions (Lead Behaviour)
• Working Together
• Delivering at Pace
• Managing a Quality Service

Diben y swydd

Byddwch yn rhan o’r tîm Data a Dealltwriaeth yn y Gyfarwyddiaeth Cyflawni Gweithredol yn yr IMA. Mae’r tîm yn sicrhau bod data a gwybodaeth yn cael eu defnyddio’n effeithiol i gefnogi gwaith yr IMA yn cynnal hawliau dinasyddion. Mae hyn yn cynnwys llunio adroddiadau ac argymhellion sy’n siapio sut mae’r IMA yn diogelu’r hawliau hyn ac yn gwella pethau lle mae angen.

Mae’r tîm hefyd yn gyfrifol am adolygu cwynion am sut mae Llywodraeth y DU ac awdurdodau cyhoeddus yn cyflawni eu hymrwymiadau ar hawliau dinasyddion. Mae hyn yn cynnwys meysydd fel preswylio, nawdd cymdeithasol, gofal iechyd, a chydnabod cymwysterau proffesiynol.

Yn y swydd hon, byddwch yn:

• Casglu gwybodaeth amserol, berthnasol a dibynadwy o amrywiaeth o ffynonellau.
• Gweithio gyda chydweithwyr ar draws yr IMA i ganfod tystiolaeth allweddol a chreu darlun clir o faterion sy’n dod i’r amlwg.
• Datblygu dealltwriaeth ac adroddiadau drwy ddefnyddio dulliau dadansoddol, a gwneud argymhellion i gefnogi’r broses o wneud penderfyniadau ar faterion cymhleth ac eang.
• Cyfrannu at ddatblygu systemau ac offer, gan gynnwys y system rheoli achosion.

Byddwch yn gwneud gwaith ymchwil a dadansoddi i gyfrannu at asesiadau, cynhyrchu adroddiadau, a gwneud argymhellion ar faterion cymhleth sy’n effeithio ar hawliau dinasyddion.

Byddwch yn gweithio gyda chydweithwyr ar draws yr IMA a gyda phartneriaid allanol i gefnogi prosesau cyson a chanlyniadau o ansawdd uchel i ddinasyddion. Byddwch yn gweithio’n agos gyda’r tîm Cydymffurfio ac Ymchwilio a thimau eraill ar draws y sefydliad.

Mae cydweithio yn ganolog i’r rôl hon. Byddwch yn meithrin perthnasoedd cryf, yn gweithio drwy wahanol safbwyntiau, ac yn cefnogi penderfyniadau clir ac amserol.

Mae Rheolwyr Cyflawni Gweithredol yn ymwneud â phob agwedd ar weithgareddau’r tîm Data a Dealltwriaeth ac yn adrodd i Uwch Swyddog Gweithredol yn y tîm.

Prif Ddyletswyddau a Chyfrifoldebau

• Asesu cwynion, data a gwybodaeth i benderfynu a yw’n awgrymu bod hawliau dinasyddion wedi cael eu torri, ac argymell a ddylai’r IMA ystyried ymchwiliad;
• Casglu, dadansoddi a darparu tystiolaeth i nodi materion systemig a gwneud argymhellion i ategu’r broses o wneud penderfyniadau;
• Rheoli cynnydd gwaith gwybodaeth i gefnogi canlyniadau llwyddiannus i ddinasyddion
• Cynhyrchu briffiau a chyflwyniadau ysgrifenedig a/neu lafar i randdeiliaid i ddarparu dealltwriaeth glir a chryno sy’n seiliedig ar dystiolaeth o’r pwnc, gan gynnwys darparu cyngor ac arweiniad.
• Cael dealltwriaeth gadarn o hawliau dinasyddion a phwy sy’n dod o fewn cwmpas y cytundebau, i gefnogi penderfyniadau’r IMA.
• Nodi ac asesu data a gwybodaeth allweddol sy’n berthnasol i waith cyflawni gweithredol, fel adroddiadau a chanllawiau sydd wedi eu cyhoeddi;
• Meithrin a chynnal perthnasoedd gwaith a phartneriaethau cryf, gan ddylanwadu ar randdeiliaid, hyd yn oed pan fydd safbwyntiau gwahanol a/neu anghyson, er mwyn sicrhau canlyniad llwyddiannus i ddinasyddion.
• Ymgysylltu a rhwydweithio ag amrywiaeth eang o randdeiliaid mewnol ac allanol gan gynnwys awdurdodau cyhoeddus, achwynwyr, cyrff anllywodraethol a grwpiau lobïo;
• Cyfrifoldebau rheoli llinell

Mae’r dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifio’r swydd ac ni fwriedir iddynt fod yn hollgynhwysfawr.

Sgiliau Hanfodol

• Aelod cydweithredol a chefnogol o dîm sy’n perfformio’n dda.
• Barn ddoeth a'r gallu i wneud penderfyniadau.
• Sgiliau cyfathrebu rhagorol ar lafar ac ar bapur, gan gysylltu’n effeithiol â rhanddeiliaid mewnol ac allanol.
• Sgiliau casglu tystiolaeth a phrofiad cryf o ddehongli data a gwybodaeth gymhleth i gefnogi canlyniadau llwyddiannus.
• Medrus wrth ddefnyddio pecynnau TG, systemau a/neu gronfeydd data sy’n ymwneud â storio, dadansoddi, dehongli a chyflwyno data.
• Sgiliau datrys problemau a’r gallu i wneud argymhellion cadarn, gyda phrofiad o sicrhau ansawdd gwybodaeth a data.
• Cynllunio a threfnu i gyflawni gwaith o fewn amserlenni tynn wrth reoli blaenoriaethau sy’n cystadlu â’i gilydd.
• Gallu meithrin perthynas waith effeithiol gydag amrywiaeth o randdeiliaid a gweithio fel rhan o'r tîm.
• Gallu amlwg i ganfod arbedion effeithlonrwydd ar gyfer y sefydliad, a throsi syniadau’n gamau gweithredu
• Ymrwymiad i wella ffyrdd o weithio’n barhaus.
• Profiad o weithio’n hyblyg fel aelod o dîm i gyrraedd targedau perfformio.
• Sgiliau amlwg mewn cefndir gweithredol a/neu amgylchedd deinamig a chymhleth dan bwysau
• Parodrwydd i ymgymryd â hyfforddiant dadansoddi gwybodaeth.

Ymddygiad

Byddwn yn eich asesu yn erbyn yr ymddygiadau canlynol yn ystod y broses ddethol:

• Gwneud Penderfyniadau Effeithiol (Prif ymddygiad)
• Cydweithio
• Cyflawni’n Gyflym
• Rheoli Gwasanaeth o Safon