96 - Operational Delivery Manager (Compliance & Inquiry) in Swansea

Purpose of the post

The Independent Monitoring Authority (IMA) is responsible for monitoring how the UK Government and Public Authorities uphold commitments made to protect EU, EEA and EFTA citizens’ rights, and their family members, living in the UK under the EU-UK Withdrawal Agreement and relevant treaties. The IMA’s role is to ensure these rights are upheld by gathering and analysing reliable data, identifying potential systemic issues, and providing insight to inform decision-making. Through the monitoring function, the IMA works to ensure accountability and promote consistent delivery of citizens’ rights across the UK and Gibraltar.

The Compliance and Inquiry team delivers the IMA’s statutory functions by conducting investigations, compliance cases, assurance reviews, and inquiries into how public authorities uphold and implement citizens’ rights. Sitting within the Operational Delivery Directorate, the team engages with UK Government, Devolved Administrations, and other public bodies to identify issues, drive improvements, and promote best practice. Using evidence gathering and constructive engagement, the team ensures rights are upheld, influences change where needed and leads formal inquiries where a breach of citizen’s rights has been identified.

The Operational Delivery Directorate is responsible for delivering the IMA’s monitoring function by

• Gathering timely, relevant and credible data and information from a wide range of sources.
• Adopting analytical techniques in order to identify potential systemic issues.
• Using insights gained to inform key decision makers across the IMA.

The Compliance and Inquiry team is responsible for analysing and reviewing data related to how the UK Government and Public Authorities deliver on these commitments to citizens’ rights, including areas such as residency, social security, reciprocal healthcare, the mutual recognition of professional qualifications, and other economic rights.

The Operational Delivery Manager will be part of the Compliance and Inquiry team responsible for conducting analysis and investigations to identify potential breaches of citizens’ rights, and for informing decisions on actions the IMA may take.

Main Duties and Responsibilities

• Manage and conduct engagement with Government Departments and Public Authorities into potential issues affecting the delivery of citizen’s rights, informed by complaints and/or intelligence received by the IMA, as potentially identifying breaches of citizen’s rights.
• Assessing complaints, data and information to determine whether it suggests a breach of citizens’ rights and making recommendations on next steps for the IMA.
• Manage Compliance Cases and Assurance Reviews which support successful outcomes for citizens.
• Have a strong understanding of citizens’ rights and who falls within scope of the agreements, to support IMA decision making.
• Produce evidence-based reports which clearly document findings and your rationale to make recommendation in relation to the UK Government and Public Authorities’ delivery of citizens’ rights.
• Identifying and assessing key data and information relevant to operational delivery work such as published reports and guidance.
• Engage and network with a wide range of internal and external stakeholders including public authorities, complainants, NGOs and lobby groups.
• Build and maintain strong partnerships and working relationships.
• Influencing stakeholders, even when there are differing and/or conflicting views, to achieve a successful outcome for citizens.
• Gathering, analysing and providing evidence to identify systemic issues and make recommendations to support decision making.
• Line management responsibilities.

The duties/responsibilities listed above describe the post and are not intended to be exhaustive.

Essential Skills

• A high performing, collaborative and supportive member of a team.
• Strong judgement and decision making.
• Excellent written and verbal communication skills, effectively liaising with both internal and external stakeholders.
• Evidence gathering skills and strong experience of interpreting complex information to support successful outcomes.
• Excellent drafting skills.
• Problem solving skills and ability to make sound recommendations, with experience of quality assuring information and data.
• Planning and organising to deliver work to tight deadlines while managing competing priorities.
• Ability to build effective working relationships with a range of stakeholders and work as part of the team.
• Numerical skills and attention to detail.
• Proven ability to identify efficiencies for the organisation, convert ideas into action
• Commitment to continuous improvement of ways of working.
• Experience of working flexibly as a member of a team to achieve performance targets.
• Proven skills in operational background and/or dynamic and complex environment under pressure.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions (Lead Behaviour)
• Working Together
• Delivering at Pace
• Managing a Quality Service

Diben y swydd

Mae’r Awdurdod Monitro Annibynnol (IMA) yn gyfrifol am fonitro sut mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cynnal ymrwymiadau a wnaed i ddiogelu hawliau dinasyddion yr Undeb Ewropeaidd, yr Ardal Economaidd Ewropeaidd a’r Gymdeithas Fasnach Rydd Ewropeaidd, ac aelodau o’u teulu, sy’n byw yn y DU o dan y Cytundeb Ymadael rhwng yr UE a’r DU a chytundebau perthnasol. Rôl yr IMA yw sicrhau bod yr hawliau hyn yn cael eu cynnal drwy gasglu a dadansoddi data dibynadwy, canfod materion systemig posibl, a darparu gwybodaeth i arwain y broses o wneud penderfyniadau. Drwy’r swyddogaeth fonitro, mae’r IMA yn gweithio i sicrhau atebolrwydd a hyrwyddo’r gwaith o gyflawni hawliau dinasyddion yn gyson ledled y DU a Gibraltar.

Mae’r tîm Cydymffurfio ac Ymchwilio yn cyflawni swyddogaethau statudol yr IMA drwy gynnal ymchwiliadau, achosion cydymffurfio, adolygiadau sicrwydd, ac ymchwiliadau i sut mae awdurdodau cyhoeddus yn cynnal ac yn gweithredu hawliau dinasyddion. Mae’r tîm yn rhan o’r Gyfarwyddiaeth Cyflawni Gweithredol, ac yn ymgysylltu â Llywodraeth y DU, Gweinyddiaethau Datganoledig a chyrff cyhoeddus eraill i ganfod materion, i sbarduno gwelliannau, ac i hyrwyddo arferion gorau. Gan gasglu tystiolaeth ac ymgysylltu’n adeiladol, mae’r tîm yn sicrhau bod hawliau’n cael eu cynnal, yn dylanwadu ar newid lle bo angen ac yn arwain ymchwiliadau ffurfiol lle canfuwyd bod hawliau dinasyddion wedi cael eu torri.

Cyfrifoldeb pennaf y Gyfarwyddiaeth Cyflawni Gweithredol yw cyflawni swyddogaeth monitro’r IMA drwy wneud y canlynol

• Casglu data a gwybodaeth amserol, berthnasol a chredadwy o amrywiaeth eang o ffynonellau.
• Mabwysiadu technegau dadansoddi er mwyn canfod problemau systemig posibl.
• Defnyddio’r wybodaeth a geir i hysbysu’r rhai sy’n gwneud penderfyniadau allweddol ar draws yr IMA.

Mae’r tîm Cydymffurfio ac Ymchwilio yn gyfrifol am ddadansoddi ac adolygu data sy’n ymwneud â sut mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cyflawni’r ymrwymiadau hyn i hawliau dinasyddion, gan gynnwys meysydd fel preswylio, nawdd cymdeithasol, gofal iechyd cyfatebol, cydnabod cymwysterau proffesiynol yn gilyddol, a hawliau economaidd eraill.

Bydd y Rheolwr Cyflawni Gweithredol yn rhan o’r tîm Cydymffurfio ac Ymchwilio sy’n gyfrifol am gynnal dadansoddiadau ac ymchwiliadau i ganfod achosion posibl o dorri hawliau dinasyddion a chyfrannu at benderfyniadau ar gamau gweithredu posibl y gallai’r IMA eu cymryd.

Prif Ddyletswyddau a Chyfrifoldebau

• Rheoli a chynnal ymgysylltiad ag Adrannau’r Llywodraeth ac Awdurdodau Cyhoeddus ar faterion posibl sy’n effeithio ar gyflawni hawliau dinasyddion, ar sail cwynion a/neu wybodaeth a dderbynnir gan yr IMA, fel rhai a allai fod yn achosion o dorri hawliau dinasyddion.
• Asesu cwynion, data a gwybodaeth i benderfynu a yw’n awgrymu bod hawliau dinasyddion wedi cael eu torri, ac argymell y camau nesaf i’r IMA.
• Rheoli Achosion Cydymffurfio ac Adolygiadau Sicrwydd sy’n cefnogi canlyniadau llwyddiannus i ddinasyddion.
• Cael dealltwriaeth gadarn o hawliau dinasyddion a phwy sy’n dod o fewn cwmpas y cytundebau, i gefnogi penderfyniadau’r IMA.
• Llunio adroddiadau sy’n seiliedig ar dystiolaeth, sydd â chofnod clir o’r canfyddiadau a’ch rhesymeg a gwneud argymhellion mewn perthynas â’r ffordd mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cyflawni hawliau dinasyddion.
• Nodi ac asesu data a gwybodaeth allweddol sy’n berthnasol i waith cyflawni gweithredol, fel adroddiadau a chanllawiau sydd wedi eu cyhoeddi.
• Ymgysylltu a rhwydweithio ag amrywiaeth eang o randdeiliaid mewnol ac allanol gan gynnwys awdurdodau cyhoeddus, achwynwyr, cyrff anllywodraethol a grwpiau lobïo.
• Meithrin a chynnal partneriaethau a chysylltiadau gwaith cryf.
• Dylanwadu ar randdeiliaid, hyd yn oed pan fydd safbwyntiau gwahanol a/neu anghyson, er mwyn sicrhau canlyniad llwyddiannus i ddinasyddion.
• Casglu, dadansoddi a darparu tystiolaeth i nodi materion systemig a gwneud argymhellion i ategu’r broses o wneud penderfyniadau.
• Cyfrifoldebau rheoli llinell.

Mae’r dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifio’r swydd ac ni fwriedir iddynt fod yn hollgynhwysfawr.

Sgiliau Hanfodol

• Aelod cydweithredol a chefnogol o dîm sy’n perfformio’n dda.
• Barn ddoeth a'r gallu i wneud penderfyniadau.
• Sgiliau cyfathrebu rhagorol ar lafar ac ar bapur, gan gysylltu’n effeithiol â rhanddeiliaid mewnol ac allanol.
• Sgiliau casglu tystiolaeth a phrofiad cryf o ddehongli gwybodaeth gymhleth i gefnogi canlyniadau llwyddiannus.
• Sgiliau drafftio gwych.
• Sgiliau datrys problemau a’r gallu i wneud argymhellion cadarn, gyda phrofiad o sicrhau ansawdd gwybodaeth a data.
• Cynllunio a threfnu i gyflawni gwaith o fewn amserlenni tynn wrth reoli blaenoriaethau sy’n cystadlu â’i gilydd.
• Gallu meithrin perthynas waith effeithiol gydag amrywiaeth o randdeiliaid a gweithio fel rhan o'r tîm.
• Sgiliau rhifiadol a sylw i fanylion.
• Gallu amlwg i ganfod arbedion effeithlonrwydd ar gyfer y sefydliad, a throsi syniadau’n gamau gweithredu
• Ymrwymiad i wella ffyrdd o weithio’n barhaus.
• Profiad o weithio’n hyblyg fel aelod o dîm i gyrraedd targedau perfformio.
• Sgiliau amlwg mewn cefndir gweithredol a/neu amgylchedd deinamig a chymhleth dan bwysau.

Ymddygiad

Byddwn yn eich asesu yn erbyn yr ymddygiadau canlynol yn ystod y broses ddethol:

• Gwneud Penderfyniadau Effeithiol ((Prif ymddygiad)
• Cydweithio
• Cyflawni’n Gyflym
• Rheoli Gwasanaeth o Safon