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For Companies At a Glance
- Tasks: Support customer requests and provide technical assistance for ILPRA machines.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Gain hands-on experience, technical training, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Short experience in technical roles or customer service; strong communication skills.
- Other info: Work in an international environment with continuous learning opportunities.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Tech Support and Customer Service Manager employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support and Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ILPRA Systems and understanding their products. Show your enthusiasm for the role by discussing how your skills align with their needs, especially in technical support and customer service.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical assistance, be ready to tackle hypothetical scenarios during interviews. This will demonstrate your ability to think on your feet and handle customer requests effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tech Support and Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical roles or customer service. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your mechanical and electrical interests!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. We love seeing enthusiasm and a strong customer orientation, so let that passion come through.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and our headquarters in Italy, make sure your application reflects your communication skills. Whether it's through clear writing or examples of teamwork, we want to know you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ILPRA Systems UK Ltd!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Tech
Brush up on your technical knowledge related to mechanical and electrical systems. Be prepared to discuss any relevant experience you have, even if it's from internships or placements. Showing that you understand the basics will impress the interviewers.
✨Show Your Customer Service Skills
Prepare examples of how you've handled customer requests or emergencies in the past. Highlight your problem-solving mindset and how you maintained a strong customer orientation. This role is all about supporting customers, so demonstrating your skills here is key.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this position involves liaising with both customers and the ILPRA headquarters in Italy, effective communication is crucial. Think about how you can convey technical information in an easy-to-understand way.
✨Be Ready to Learn
Express your eagerness to learn and grow within the company. Mention any specific areas you're interested in developing, especially regarding technical training and working with advanced technologies. This shows that you're not just looking for a job, but a career.