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- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, enjoy a dynamic role, and grow professionally.
- Why this job: Be part of a growing team and work with advanced technologies in packaging.
- Qualifications: Short experience in technical roles or customer service; strong communication skills.
- Other info: Opportunity for career growth and international collaboration with the Italian headquarters.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager\'s Support in Swindon employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager\'s Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ILPRA Systems and understanding their products. Show your enthusiasm for the role and be ready to discuss how your skills align with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support, think of scenarios where you’ve tackled challenges before. Be ready to share these experiences during interviews to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ILPRA Systems.
We think you need these skills to ace Customer Service Manager\'s Support in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Junior role. Highlight any technical roles or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Mention your interest in mechanical and electrical topics, and how you can contribute to our team at ILPRA Systems UK Ltd.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions, as well as the installation and maintenance processes. This will show that you're not just interested in the role but also have a genuine understanding of the products you'll be working with.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and the Italian headquarters, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer service or technical support scenarios. This will highlight your ability to work in an international environment.
✨Demonstrate Team Spirit
ILPRA values a strong team-oriented attitude. Think of instances where you've collaborated successfully with others, whether in a job, internship, or even during group projects. Be ready to discuss how you can contribute to the team and support the Customer Service Manager.
✨Be Ready to Learn
Express your eagerness to learn and grow within the company. Mention any relevant experiences where you've quickly picked up new skills or knowledge. This will resonate well, especially since the role offers training opportunities and potential for professional growth.