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For Companies At a Glance
- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems, a leader in innovative packaging solutions.
- Benefits: Receive technical training, enjoy a dynamic role, and grow professionally.
- Why this job: Be part of a growing team and work with advanced technologies.
- Qualifications: Short experience in technical roles or customer service is preferred.
- Other info: Great opportunity for hands-on learning and international collaboration.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager - Technical Support in Swindon employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Technical Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ILPRA. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves mechanical and electrical support, make sure you can confidently discuss relevant topics and show your eagerness to learn.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples from past experiences where you tackled challenges, especially in customer service or technical roles. We love to see how you handle pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ILPRA.
We think you need these skills to ace Customer Service Manager - Technical Support in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical roles or customer service. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your mechanical and electrical interests!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. We love seeing enthusiasm and a strong customer orientation, so let that passion come through.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and our headquarters in Italy, make sure your application reflects your communication skills. Whether it's through clear writing or examples of teamwork, we want to know you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ILPRA Systems UK Ltd!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in mechanical and electrical support. This will show your interest and aptitude for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and the Italian headquarters, practice clear and concise communication. Prepare examples of how you've effectively communicated in past roles or during internships.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've tackled challenges in a technical or customer service setting. Be ready to discuss how you approached these problems and what the outcomes were.
✨Be Ready to Learn
Express your eagerness to learn and grow within the company. Mention any relevant training or courses you've taken, and be open about your willingness to undergo further training on the job.