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For Companies At a Glance
- Tasks: Support customer requests and provide technical assistance for ILPRA machines.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, enjoy a dynamic role, and grow professionally.
- Why this job: Be part of a growing team and make a real impact in customer service.
- Qualifications: Short experience in technical roles or customer service; strong communication skills.
- Other info: Work in an international environment with opportunities for career advancement.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager - Technical Support in Reading employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Technical Support in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ILPRA Systems and understanding their products. Show that you’re not just another candidate; demonstrate your knowledge about their machines and how you can support customers effectively.
✨Tip Number 3
Practice your technical support skills! Brush up on basic mechanical and electrical concepts so you can confidently tackle any questions during interviews. This will show your eagerness to learn and adapt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ILPRA Systems.
We think you need these skills to ace Customer Service Manager - Technical Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight any technical support or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Don’t forget to mention your eagerness to learn and work in an international environment.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and the team, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in mechanical and electrical support. This will show your interest and aptitude for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and the Italian headquarters, practice clear and concise communication. Think about how you can explain technical concepts simply and effectively during the interview.
✨Demonstrate Team Spirit
Be ready to discuss examples of how you've worked well in a team. Highlight your collaborative experiences, especially in customer service or technical roles, to show that you're a strong team player.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the Customer Service Manager supports the team. This shows your eagerness to learn and engage with the role.