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- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, work with advanced technologies, and enjoy career growth opportunities.
- Other info: Work in an international environment with continuous learning and development.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Short experience in technical roles or customer service; strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‐sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‐level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‐oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‐solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‐on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager\'s Support in Manchester employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager\'s Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand ILPRA's role in the packaging sector and be ready to discuss how your skills can support their customer service goals.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to share examples of how you've tackled challenges in previous roles, especially in technical or customer service situations.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're genuinely interested and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Manager\'s Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Junior role. Highlight any technical roles or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Mention your interest in mechanical and electrical topics, and how you can contribute to our team at ILPRA Systems UK Ltd.
Showcase Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in customer service roles, especially in an industrial setting. This will show that you're not just interested in the role but also have a genuine understanding of the products you'll be supporting.
✨Show Off Your Communication Skills
Since this role involves liaising with both customers and the headquarters in Italy, practice clear and concise communication. Think about examples from your past experiences where you successfully resolved customer issues or collaborated with a team. This will highlight your ability to work well in an international environment.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled challenges in previous roles. Whether it was a technical issue or a customer complaint, showing how you approached the problem and what the outcome was can really impress the interviewers. They want to see that you can think on your feet!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the types of projects you might be involved in. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.