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- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, enjoy a dynamic role, and grow professionally.
- Why this job: Be part of a growing team and work with advanced technologies in packaging.
- Qualifications: Short experience in technical roles or customer service; eagerness to learn.
- Other info: Opportunity for career growth and international collaboration.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager - Technical Support in London employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Technical Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ILPRA or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical side! Brush up on your mechanical and electrical knowledge. Being able to discuss these topics confidently during an interview will show you're ready to tackle the challenges of the role.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your strong customer orientation and ability to handle emergencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ILPRA Systems UK Ltd.
We think you need these skills to ace Customer Service Manager - Technical Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight any technical support or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Mention your interest in mechanical and electrical topics, and how you can contribute to our team at ILPRA Systems UK Ltd.
Show Off Your Communication Skills: Since good communication is key for this position, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in mechanical and electrical support. This will show that you're not just interested in the role, but that you have a genuine understanding of the products you'll be working with.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and the Italian headquarters, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in stressful situations. This will highlight your strong customer orientation and team spirit.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've tackled challenges in a technical or customer service role. Be ready to discuss how you approached these problems and what the outcomes were. This will showcase your accuracy and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the team collaborates with the Italian headquarters. This shows your eagerness to learn and your interest in being part of a dynamic international environment.