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- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, work with advanced technologies, and enjoy career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the packaging industry.
- Qualifications: Short experience in technical roles or customer service; strong communication and teamwork skills.
- Other info: Engage with international teams and gain hands-on experience in a growing organisation.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager\'s Support employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager\'s Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ILPRA Systems and understanding their products. Show your enthusiasm for the role and be ready to discuss how your skills align with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support, brush up on common mechanical and electrical issues. Being able to demonstrate your troubleshooting abilities can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ILPRA Systems.
We think you need these skills to ace Customer Service Manager\'s Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Junior role. Highlight any technical roles or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're interested in this position and how your background makes you a great fit. Be sure to mention your eagerness to learn and your strong customer orientation.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in mechanical and electrical support. This will show your interest and aptitude for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and the Italian headquarters, practice clear and concise communication. Think about examples where you've successfully resolved customer issues or worked in a team to achieve a goal.
✨Be Ready to Learn
Express your eagerness to learn and grow within the company. Mention any previous experiences where you quickly adapted to new challenges or technologies, as this will resonate well with their focus on training and development.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and customer orientation.