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- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems UK Ltd, a leader in innovative packaging solutions.
- Benefits: Receive technical training, work with advanced technologies, and enjoy career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Short experience in technical roles or customer service; strong communication skills.
- Other info: Work in an international environment with continuous learning and development.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‐sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‐level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‐oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‐solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‐on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager\'s Support in Birmingham employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager\'s Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ILPRA Systems and understanding their products. Show that you're genuinely interested in the company and how you can contribute to their success in customer service.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support, be ready to tackle some hypothetical scenarios during interviews. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at ILPRA Systems and ready to dive into the exciting world of customer service.
We think you need these skills to ace Customer Service Manager\'s Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Junior role. Highlight any technical roles or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Mention your interest in mechanical and electrical topics, and how you can contribute to our team at ILPRA Systems UK Ltd.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of ILPRA machines. Familiarise yourself with common issues and solutions in customer service roles, especially in an industrial setting. This will show that you're not just interested in the role but also have a genuine understanding of the products you'll be supporting.
✨Show Off Your Communication Skills
Since this role involves liaising with both customers and the headquarters in Italy, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when dealing with technical information or resolving customer issues.
✨Demonstrate Team Spirit
This position is all about collaboration, so be ready to discuss how you work well in a team. Think of specific instances where you supported colleagues or contributed to group projects. Highlighting your team-oriented attitude will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the Customer Service Manager supports the team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it demonstrates your eagerness to learn and grow within the organisation.