Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Service Manager with technical assistance and customer requests.
- Company: Join ILPRA Systems, a leader in innovative packaging solutions.
- Benefits: Receive technical training, enjoy a dynamic role, and grow professionally.
- Why this job: Be part of a growing team and work with advanced technologies.
- Qualifications: Short experience in technical roles or customer service is preferred.
- Other info: Great opportunity for hands-on learning and international collaboration.
The predicted salary is between 25000 - 30000 £ per year.
ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
- Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
- Assisting in planning installations and collecting technical prerequisites at customer sites.
- Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
- Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
- Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
- Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
- Supporting the spare parts department in identifying components and preparing communications for customers.
- Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
- Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
- Interest and aptitude for mechanical and electrical topics.
- Good communication skills and a strong team‑oriented attitude.
- Willingness to work in an international environment and interact with the parent company.
- Good organizational skills and eagerness to learn quickly.
- Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
- Entry into a solid and structured organization, part of a continuously growing group.
- Technical training on the job, working with advanced technologies in the packaging sector.
- A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
- Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).
Customer Service Manager - Technical Support in Aberdeen employer: ILPRA SYSTEMS UK
Contact Detail:
ILPRA SYSTEMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Technical Support in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ILPRA. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves mechanical and electrical support, make sure you can confidently discuss relevant topics and show your eagerness to learn.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples from past experiences where you tackled challenges, especially in customer service or technical roles. We love to see how you handle pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ILPRA.
We think you need these skills to ace Customer Service Manager - Technical Support in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight any technical support or customer service experience you've had, especially in an industrial setting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Don’t forget to mention your eagerness to learn and work in an international environment.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and the team, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at ILPRA SYSTEMS UK
✨Know Your Technical Stuff
Brush up on your mechanical and electrical knowledge before the interview. Be ready to discuss any relevant experience you have, even if it’s from internships or placements. Showing that you understand the technical aspects of the role will impress the hiring team.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and the international team, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations like emergencies or breakdowns.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you’ve tackled challenges in customer service or technical support. Be ready to explain your thought process and how you arrived at solutions. This will highlight your ability to handle the responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the Customer Service Manager supports the team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.