Caseworker Manager (Immigration & Asylum) / Sindhu Immigration Services in London

Location: Oxford Circus, London (Office Based Full Time Role)

About the Employer

SiS – Sindhu Immigration Services is an IAA regulated Immigration Law Firm, with its registered office in Oxford Circus, Central London and a branch in Ilford, East London. SiS is licenced to provide Immigration & Asylum advice at IAA – Level 3 (Immigration & Asylum; Protection).

Role Summary

SiS is seeking an experienced IAA – Level 3 Accredited Supervisor or Immigration Solicitor who can deal with client enquiries and independently supervise a team of Immigration Caseworkers. The successful candidate should ideally have 5 years of experience in a similar environment, manage their own Level 3 Caseworking load, and supervise the Immigration Caseworkers at IAA – Level 1 & 2 (Immigration Advisors). The candidate must be able to manage client expectations by taking detailed instructions, advising on eligibility requirements, allocating tasks, supervising caseworkers, and ensuring matters are dealt with efficiently and in a timely manner.

Experience & Casework Focus

• Experience in dealing with and supervising various visa application categories including:

• All PBS categories including Tier 1 Extn / ILR, Global Mobility, Start Up and Innovators Visas, Overseas Business Representative Visas Extensions, Skilled Worker Visa and Temporary Worker Visa.
• Spouse & Dependent Child Entry Clearance Visa Applications.
• UKVI – Sponsorship License Application – All Categories.
• Visit Visas – Entry Clearance Application – All Categories.
• Family and Private Life – (FLR-FP and FLR-M, FLR-HRO) Applications.
• Indefinite Leave to Remain – (All Routes) Application including Domestic Violence Application.
• Naturalization and British Citizenship Applications.

Updated and practical knowledge about all types of Visa & Immigration Application routes; Asylum & Fresh Claim Process and FtT & UT Appeal process.

Experience/Practical Knowledge

• Experience in providing high-quality advice and representation to clients.
• A good understanding of law and policy as it relates to immigration and asylum.
• Experience in professional, independent, and impartial service delivery to the public.
• Experience in maintaining a caseload of caseworkers in line with IAA requirements regarding conduct of cases, file management and supervision.
• Knowledge of and empathy with the backgrounds and experiences of asylum seekers and vulnerable migrants.
• Experience in using client databases and closed matters.
• Experience working with interpreters, GP surgeries, Immigration Chambers, Country Experts or other third parties to support clients with complex matters.

Professional Skills

• Ability to manage a caseload autonomously, prioritise workload and meet deadlines.
• Ability to keep clients' file records in compliance with IAA standards.
• Aptitude for grasping complex issues rapidly.
• Strong client-facing skills and effective communication at all levels (verbal and written).
• Strong IT skills including Microsoft Office.
• Supportive and approachable.

Personal Attributes

• Commitment to the aims and objectives of SiS.
• Positive, resilient, enthusiastic, and proactive approach.
• Demonstrated alignment with SiS values: Teamwork, Respect, Integrity, and Fairness.
• Ability to maintain professional boundaries.

Desirable

• Lived experience of the impact of immigration policy and practice.
• Fluency in English and any other languages.
• Experience supporting and developing volunteers / Junior Caseworkers / Legal Team.

Job Role & Key Responsibilities

• Supervising a legal team of 3-5 Caseworkers & immigration paralegal.
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice.
• Engage with the Legal Team to create and follow a training plan to ensure compliance with IAA CPD, and keep up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice.
• Attend clients to take detailed instructions and advise on supporting documents for required visa category.
• Peruse and approve the Application Bundle, when needed by Case workers, including:

• Filing visa application forms.
• Drafting legal representations and letters to the Home Office, Courts and other third parties.
• Deal with immigration appeal matters including drafting grounds of appeal, witness statements, preparing appeal bundles, instructing counsel, and liaising with Tribunal and third parties.
• Supervise Caseworkers with applications to UK Visas and Immigration (Home Office) and have full knowledge of immigration rules and the Points Based System.
• Implement organisational priorities into day-to-day casework and progress cases in a timely manner in line with regulatory requirements.
• Meet deadlines and work effectively in a busy office environment.
• Maintain effective client communication and record important attendance notes.
• Proficient in researching using electronic legal databases and filtering information; good proofreading and document approval.
• Identify weaknesses in cases independently and advise clients on eligibility requirements.
• Ensure reporting and monitoring requirements with funders are met in full.
• Maintain clients' files and records in line with file management procedures.

General responsibilities: seek to continuously improve service to beneficiaries; adhere to SiS policies; participate in training, supervisions, and meetings; work with volunteers when necessary; attend the office regularly (hybrid working); undertake other duties as required.

Benefits

As a leading Immigration Law Firm, we offer a highly competitive salary package including holiday entitlement starting at 28 days annual leave plus statutory holidays, pension contribution, and continuous professional development opportunities. This role is eligible for sponsorship under the UKVI Skilled Worker route.

Place of Work

The normal place of work will be at the Head Office: Oxford Circus, London W1W 8QP and occasionally the Ilford office (for drop-in).

Application Process

We will only shortlist candidates who have submitted a CV and a cover letter explaining why they are applying for the role. Your CV and Cover Letter must be emailed to Sasuie.leghari@sindhuimmigrationltd.co.uk by Thursday, 10 July 2025. The closing date for applications is Thursday, 10 July 2025. Applications received after this date may not be considered.

Interviews: Shortlisted candidates will be interviewed via MS Teams during the week of Tuesday 16 July 2025. The interview process includes a 45-minute interview. Candidates without the relevant legal qualifications & work experience will not be considered.