At a Glance
- Tasks: Manage client relationships and develop sales plans for independent on-trade accounts.
- Company: Dynamic coffee brand focused on quality and customer experience.
- Benefits: Competitive salary, travel opportunities, and professional development in the coffee industry.
- Other info: Opportunity to grow your network and career in a vibrant industry.
- Why this job: Join a passionate team and make a real impact in the coffee sector.
- Qualifications: Experience in sales, coffee equipment knowledge, and strong interpersonal skills.
The predicted salary is between 40000 - 50000 € per year.
The Business Quality Manager is responsible for the consumer’s first experience and interaction with our brand in the independent free trade. As such, they need to be professional, personable, and considerate at all times when dealing with clients.
The BQM formulates and implements sales plans for the independent on-trade in key territories assigned. This position develops the company’s independent on-trade accounts on the south coast, to maximise sales revenue and profitability, based on pre-agreed targets. The position seeks new business opportunities within new account listings within the independent on-trade and works closely with the Marketing department to ensure sales are implemented in accordance with agreed brand plans.
This role requires an enthusiastic person, passionate about coffee, with an interest in engineering/technical. The ideal candidate will preferably have experience servicing Coffee Machines, Vending Machines or similar, with a good understanding of electrical/electronics, basic DIY plumbing skills, and have a stable work history.
Key Responsibilities and Activities:- Develops Account Sales Plans, based on brand plans, to target independent on-trade accounts that fit our brand’s profile.
- Maintains and manages portfolio of independent on-trade accounts with regular sales call cycle.
- Implements promotional activities and incentives to deliver results agreed.
- Maintains updated database of information on portfolio of independent on-trade accounts.
- Provides feedback on competitor activities and market trends in the independent sector and in target on-trade accounts.
- Conducts training sessions in on-trade accounts for the company’s focus brands.
- Completes all necessary administrative requirements, including weekly journey plans, monthly reports, customer contact reports and other reports requested by the Field Sales Manager.
- Passionate about growing your territory and becoming a strong networker across industry events.
- Building genuine productive relationships with customers and service partners.
- To carry out repairs, maintenance and refurbishment to all equipment (training will be given).
- Preventive maintenance of machines.
- Installing coffee equipment as per manufacture instructions.
- Calibrating machines when installed to ensure they operate at optimum levels.
- Providing effective telephone technical support when required.
- Attend reactive break down and repair call outs.
- Operator training (e.g. operation and cleaning of coffee equipment).
- To support colleagues and engage pro-actively with all areas of the business.
- Respond in a timely manner to reactive service, planned maintenance and installation calls in local area.
- Provide a professional courteous service whilst on customer's premises.
- Provide engineering excellence to all customers.
- Solid working knowledge of MS Excel, Word and PowerPoint.
- Excellent interpersonal skills and ability to communicate, verbally and written with people at different levels of the business.
- Clean driving licence.
- Fluent in English.
- Right to work in the UK.
- Knowledge and understanding/experience of repair of electrical or mechanical equipment.
- Background in electrical and/or engineering would be an advantage.
- Minimum of 5 years’ experience in the coffee industry.
- Excellent interpersonal skills, including proven experience of influencing decision makers at all levels.
- Outstanding organisational and time management skills with the know-how to sell a solution to customers.
- Experience selling into the hotel, coffee shop and restaurant industry an advantage (HoReCa).
- Coffee/tea knowledge & passion.
- Team player but also with the ability to work autonomously.
- Prepared to travel to find new business opportunities within designated UK area.
- Sales/commercial experience, which could come from account management, new business, brand, ambassadorial or activation.
- They will have a high level of understanding of the on-trade as a whole, an established network within the on-trade, as well as the ability to drive a premium portfolio.
- The ability to establish and maintain an effective network within the sector at a local level and the tenacity to identify and seize genuine opportunity.
- Experience of electro-mechanical equipment.
- Some basic plumbing knowledge.
- Be able to work in a demanding environment - meeting deadlines while remaining calm and maintaining a professional approach.
- Pragmatic and problem-solving approach.
- Can work independently.
- ‘Can do attitude’ and ability to work proactively.
- Excellent communication skills both oral and written.
- Team player with entrepreneurial business judgement.
- A proven working experience in sales consistently meeting or exceeding targets.
- Proven sales track record in hospitality, on-trade.
- Able to flex communication styles to meet customer needs.
- Flexible approach to working – able to accommodate early morning/late nights or weekends as required.
- Calm and personable approach with customers.
- Ability to lift and move machines and equipment (physically fit and able).
Business Quality Manager in Maidstone employer: illycaffè
As a Business Quality Manager, you will join a dynamic team that values professionalism and passion for coffee, while working in a supportive environment on the picturesque south coast. Our company fosters a culture of growth and collaboration, offering extensive training and development opportunities to enhance your skills in sales and technical support. With a focus on building genuine relationships and delivering exceptional service, we provide a rewarding career path for those eager to make a meaningful impact in the independent on-trade sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Quality Manager in Maidstone
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the coffee and hospitality sectors. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for coffee! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and knowledge about coffee machines and the industry—it’ll make you memorable.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not hiring. A friendly email expressing your interest can lead to unexpected opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Quality Manager in Maidstone
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Application:Make sure to customise your CV and cover letter to match the Business Quality Manager role. Highlight your experience with coffee machines, sales, and customer service. We appreciate candidates who take the time to align their skills with our needs!
Be Professional Yet Personable:Remember, this role is all about building relationships. Use a friendly tone in your application while maintaining professionalism. We’re looking for someone who can connect with clients, so let your personality come through!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at illycaffè
✨Know Your Coffee Inside Out
As a Business Quality Manager, your passion for coffee is key. Brush up on your coffee knowledge, including different types of beans, brewing methods, and industry trends. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Technical Skills
Since the role involves servicing coffee machines and understanding electrical equipment, be prepared to discuss your technical experience. Bring examples of past work where you've repaired or maintained equipment, and highlight any relevant DIY skills you possess.
✨Demonstrate Your Sales Savvy
The position requires a strong sales background, so come ready to share specific examples of how you've successfully developed accounts or implemented sales plans. Use metrics to illustrate your achievements, like percentage increases in sales or successful promotional campaigns.
✨Build Rapport with Interviewers
Interpersonal skills are crucial for this role. Practice building rapport during the interview by being personable and engaging. Ask questions about the company culture and express your enthusiasm for working collaboratively with the team and clients alike.
