At a Glance
- Tasks: Manage client relationships and coordinate project delivery for a portfolio of clients.
- Company: Join one of the UK’s leading UX and WordPress agencies focused on digital experiences.
- Benefits: Competitive salary, 31 days holiday, remote work, and flexible hours.
- Other info: Work in a collaborative environment with opportunities for growth and learning.
- Why this job: Be the key to client success and drive impactful digital projects.
- Qualifications: 2-5 years in account management with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
This is your opportunity to join and grow with one of the UK’s leading UX and WordPress agencies. We’re on a mission to create the most engaging and frustration-free digital experiences, and we’re looking for a Client Partner to help us deliver brilliant work and build long-term client relationships across regulated sectors.
As a Client Partner, you’ll be responsible for a portfolio of clients via our retainer model (with some project work) and organising a lean team of Developers and User Experience specialists to meet client outcomes. You’ll act as the day-to-day point of contact, ensure clients feel confident and supported, and work closely with our delivery teams to keep work moving smoothly.
This role is ideal if you have strong account management and relationship building skills, and you also have enough project delivery knowledge to understand schedules, dependencies, scope, and what it takes to ship high-quality digital work.
Client Partnership at Illustrate Digital
Client Partners at Illustrate Digital are where client relationships and business growth meet operational needs. You and your team will be the guardians of client satisfaction and process building, with a keen eye on account growth and strategic ownership. While you won’t need to know all the technical details, you should feel confident discussing digital work at a practical level (what’s being delivered, why, when, and what’s needed to make decisions). Experience with retainer-based service models and an interest in regulated sectors – such as legal, finance, and healthcare - is a plus.
Reporting to the Head of Client Partnerships, you’ll work closely with client strategy and subject matter experts to support delivery across the full website lifecycle, from early discovery and planning through design, development, testing, and launch, as well as the subsequent retainer agreement.
We're looking for someone who thrives on building lasting client relationships, is motivated by seeing client success, can balance strategic implementation with operational excellence, and whose exceptional communication skills will deepen our client partnerships while driving sustainable business growth.
Responsibilities
- Account management and client partnership
- Manage day-to-day relationships for a portfolio of retainer clients (and occasional projects), ensuring strong communication and trust
- Run regular client check-ins: agendas, notes, actions, decision tracking, and follow-ups
- Understand client objectives and help translate them into clear, deliverable workstreams in partnership with internal teams
- Support renewals by maintaining account health, showcasing value, and surfacing risks early
- Delivery coordination and project awareness
- Work closely with the Head of Client Partnerships and delivery team to support planning, prioritisation, and scheduling
- Track timelines, scope and budgets at a practical level; flag risks and blockers early, and help keep work on track
- Support scoping and brief-writing with delivery teams; help shape clear scopes of work/specifications where needed
- Assist with change control: identify scope changes, document impact, and escalate/coordinate approvals
- Tools, documentation and ways of working
- Maintain good documentation and hygiene in PM software (e.g., Teamwork) using tasks, timelines, status updates and time tracking where required
- Contribute to client reporting and support relevant performance metrics (e.g., client satisfaction)
- Participate in debriefs to capture learnings and improve future delivery
- Growth support
- Identify opportunities for additional work where it’s genuinely valuable to the client, and collaborate with the Head of Client Partnerships / Head of Growth to progress them
Experience and Character
- 2–5 years’ experience in account management / client services in an agency or digital delivery environment
- Some project delivery knowledge: comfortable working with agile and waterfall methodologies, schedules, dependencies, and delivery workflows (you don’t need to be a formal PM)
- Strong communication skills with confidence running client calls and managing expectations
- Organised and detail-oriented; able to keep multiple workstreams moving and documented
- Comfortable tracking budgets/timelines at a practical level and escalating risks early
- Collaborative and calm under pressure; you can “manage up” when you need support, and “manage across” with delivery teams
- Curious about web technologies and standards in a client-facing context
Salary & Features
- £30,000 - £35,000 (BOE)
- 31 days holiday per year, plus your birthday off
- Remote and hybrid working
- Flexible working hours
- Apple computer equipment and home setup provided
- Company pension
Locations
Client Partner in Newport, Wales employer: Illustrate Digital
At Illustrate Digital, we pride ourselves on being a leading UX and WordPress agency that fosters a collaborative and supportive work culture. As a Client Partner, you'll enjoy flexible working arrangements, generous holiday allowances, and the opportunity to grow alongside a talented team dedicated to delivering exceptional digital experiences. With a focus on employee development and a commitment to client satisfaction, we offer a unique environment where your skills in account management and relationship building can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in Newport, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Partner role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your account management and relationship-building experience. Share specific examples of how you've helped clients succeed in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to agencies directly through our website and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. Use tools like spreadsheets or project management software to ensure you’re on top of everything. This will help you stay focused and ready to seize opportunities as they come.
We think you need these skills to ace Client Partner in Newport, Wales
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about your passion for client partnerships and digital experiences.
Tailor Your Application:Make sure to tailor your application specifically for the Client Partner role. Highlight your experience in account management and relationship building, and connect it to how you can help us deliver brilliant work for our clients.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Illustrate Digital
✨Know Your Clients
Before the interview, research the agency's current clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver value as a Client Partner.
✨Showcase Your Communication Skills
Prepare to discuss your past experiences in managing client relationships. Use specific examples that highlight your ability to communicate effectively, manage expectations, and resolve conflicts. This will show that you can be the day-to-day point of contact they need.
✨Understand Project Delivery
Brush up on your knowledge of project delivery methodologies like agile and waterfall. Be ready to discuss how you’ve coordinated projects in the past, tracked timelines, and managed budgets. This will prove you have the practical understanding needed for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the agency’s approach to client partnerships and project delivery. This not only shows your interest but also gives you insight into their processes and culture, helping you determine if it’s the right fit for you.
