At a Glance
- Tasks: Manage client relationships and coordinate project delivery for a portfolio of clients.
- Company: Join one of the UK’s leading UX and WordPress agencies.
- Benefits: Competitive salary, professional growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in regulated sectors.
- Why this job: Be the key to creating engaging digital experiences and building lasting client partnerships.
- Qualifications: 2-5 years in account management with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 € per year.
This is your opportunity to join and grow with one of the UK’s leading UX and WordPress agencies. We’re on a mission to create the most engaging and frustration-free digital experiences, and we’re looking for a Client Partner to help us deliver brilliant work and build long-term client relationships across regulated sectors.
As a Client Partner, you’ll be responsible for a portfolio of clients via our retainer model (with some project work) and organising a lean team of Developers and User Experience specialists to meet client outcomes. You’ll act as the day-to-day point of contact, ensure clients feel confident and supported, and work closely with our delivery teams to keep work moving smoothly. This role is ideal if you have strong account management and relationship building skills, and you also have enough project delivery knowledge to understand schedules, dependencies, scope, and what it takes to ship high-quality digital work.
Client Partners at Illustrate Digital are where client relationships and business growth meet operational needs. You and your team will be the guardians of client satisfaction and process building, with a keen eye on account growth and strategic ownership. While you won’t need to know all the technical details, you should feel confident discussing digital work at a practical level (what’s being delivered, why, when, and what’s needed to make decisions). Experience with retainer-based service models and an interest in regulated sectors – such as legal, finance, and healthcare - is a plus.
Reporting to the Head of Client Partnerships, you’ll work closely with client strategy and subject matter experts to support delivery across the full website lifecycle, from early discovery and planning through design, development, testing, and launch, as well as the subsequent retainer agreement. We're looking for someone who thrives on building lasting client relationships, is motivated by seeing client success, can balance strategic implementation with operational excellence, and whose exceptional communication skills will deepen our client partnerships while driving sustainable business growth.
Responsibilities- Account management and client partnership
- Manage day-to-day relationships for a portfolio of retainer clients (and occasional projects), ensuring strong communication and trust
- Run regular client check-ins: agendas, notes, actions, decision tracking, and follow-ups
- Understand client objectives and help translate them into clear, deliverable workstreams in partnership with internal teams
- Support renewals by maintaining account health, showcasing value, and surfacing risks early
- Delivery coordination and project awareness
- Work closely with the Head of Client Partnerships and delivery team to support planning, prioritisation, and scheduling
- Track timelines, scope and budgets at a practical level; flag risks and blockers early, and help keep work on track
- Support scoping and brief-writing with delivery teams; help shape clear scopes of work/specifications where needed
- Assist with change control: identify scope changes, document impact, and escalate/coordinate approvals
- Tools, documentation and ways of working
- Maintain good documentation and hygiene in PM software (e.g., Teamwork) using tasks, timelines, status updates and time tracking where required
- Contribute to client reporting and support relevant performance metrics (e.g., client satisfaction)
- Participate in debriefs to capture learnings and improve future delivery
- Growth support
- Identify opportunities for additional work where it’s genuinely valuable to the client, and collaborate with the Head of Client Partnerships / Head of Growth to progress them
- 2–5 years’ experience in account management / client services in an agency or digital delivery environment
- Some project delivery knowledge: comfortable working with agile and waterfall methodologies, schedules, dependencies, and delivery workflows (you don’t need to be a formal PM)
- Strong communication skills with confidence running client calls and managing expectations
- Organised and detail-oriented; able to keep multiple workstreams moving and documented
- Comfortable tracking budgets/timelines at a practical level and escalating risks early
- Collaborative and calm under pressure; you can “manage up” when you need support, and “manage across” with delivery teams
- Curious about web technologies and standards in a client-facing context
Client Partner in Cardiff employer: Illustrate Digital
At Illustrate Digital, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and collaboration. As a Client Partner, you'll not only engage with a diverse portfolio of clients but also benefit from our commitment to professional development and a healthy work-life balance, all while contributing to innovative digital solutions in a vibrant agency environment. Join us in our mission to create exceptional digital experiences and be part of a team that values your contributions and encourages your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their projects and challenges, especially in regulated sectors. This will help you speak their language and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management and relationship building can benefit their team. Tailor your examples to highlight your experience with retainer models and project delivery knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to create engaging digital experiences.
We think you need these skills to ace Client Partner in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Partner role. Highlight your account management experience and any relevant work in regulated sectors. We want to see how your skills align with our mission to create engaging digital experiences!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've successfully managed client relationships in the past.
Highlight Project Delivery Knowledge:Even though you don’t need to be a formal project manager, showing that you understand project delivery processes is key. Mention any experience you have with agile or waterfall methodologies, and how you’ve helped keep projects on track in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Illustrate Digital
✨Know Your Clients
Before the interview, research the agency's current clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver value as a Client Partner.
✨Showcase Your Communication Skills
Prepare to discuss your past experiences in managing client relationships. Use specific examples that highlight your ability to communicate effectively, manage expectations, and resolve conflicts. This will show that you can be the day-to-day point of contact they need.
✨Understand Project Delivery
Brush up on your knowledge of project delivery methodologies like agile and waterfall. Be ready to discuss how you’ve managed timelines, budgets, and scope in previous roles. This will prove you have the practical understanding needed to support the delivery teams.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you keep multiple workstreams organised and documented. Share tools or methods you use for tracking progress and maintaining good documentation, as this is crucial for the role.
