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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries in a hybrid work environment.
- Company: Local Authority in Suffolk with a strong community focus.
- Benefits: Flexible working, supportive team culture, and opportunities for personal development.
- Why this job: Join a dedicated team making a real difference in the community.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for career growth and employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
A Local Authority in Suffolk seeks a Customer Support Officer to deliver frontline customer service. The successful candidate will work in a hybrid setting, both from home and at customer access points.
Responsibilities include managing high volumes of telephone enquiries and ensuring customer satisfaction.
The role offers a supportive team culture and various benefits, ensuring that employees have opportunities for development and wellbeing. Join a committed team that prioritizes community impact.
Hybrid Customer Support Specialist in Stowmarket employer: Illuminated Interiors
Contact Detail:
Illuminated Interiors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support Specialist in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Local Authority in Suffolk on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Customer Support Specialist.
✨Tip Number 2
Prepare for those phone interviews! Since you'll be managing high volumes of telephone enquiries, practice your communication skills. Role-play with a friend to nail down how you’d handle tricky customer situations.
✨Tip Number 3
Show your passion for community impact! In your conversations or interviews, share examples of how you've positively impacted customers in previous roles. This will resonate well with the Local Authority's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you shine during the interview process.
We think you need these skills to ace Hybrid Customer Support Specialist in Stowmarket
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your experience in managing telephone enquiries and any customer service achievements that show you can deliver top-notch support.
Show Your Passion for Community Impact: In your application, let us know why you're excited about working with a Local Authority and how you can contribute to making a positive impact in the community. We love candidates who share our commitment to community wellbeing!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate clarity and want to see your strengths shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Illuminated Interiors
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction. Think of specific examples from your past experiences that showcase your skills in managing high volumes of enquiries.
✨Familiarise Yourself with Hybrid Work
Since this role is hybrid, be prepared to talk about your experience working both remotely and in-person. Highlight your ability to adapt to different environments and how you maintain productivity and communication in a hybrid setting.
✨Show Your Community Spirit
This Local Authority values community impact, so demonstrate your commitment to serving the community. Share any relevant experiences where you've made a positive difference or contributed to community initiatives, showing that you align with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team culture, development opportunities, and how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
