At a Glance
- Tasks: Join our team as a Customer Support Officer, handling calls and assisting residents daily.
- Company: Babergh and Mid Suffolk District Councils serve 190,000 residents, enhancing community life in beautiful Suffolk.
- Benefits: Enjoy flexible working, generous leave, health care options, and a supportive work environment.
- Other info: Hybrid working model available; we value diversity and encourage all to apply.
- Why this job: Make a real difference in your community while developing your skills in a dynamic role.
- Qualifications: Excellent communication skills and a proactive attitude are essential; no prior experience required.
The predicted salary is between 22800 - 30000 £ per year.
3 weeks ago Be among the first 25 applicants
Babergh and Mid Suffolk District Councils are lookingfor committed, flexible and proactive Customer Support Officers to join our Customer Support Team. You will join us on a Fixed Term Contract or Secondment Opportunity for 18 months. The successful candidate will earn a competitive salary of £26,835 - £30,060 per annum (pro rata for part time)
Full time, part time and job share opportunities will be considered.
What We Are Looking For
We are looking for committed, flexible and proactive Customer Support Officers to join our Customer Support Team. You will have a positive outlook and will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About The Role
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday.
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).
Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
About You
To be successful, you will need to be an excellent communicator, as this is a frontline position, providing customer support to our residents and communities.
You will also need to demonstrate empathy, highly tuned listening skills and the ability to quickly understand customer queries and develop solutions to problems using your own initiative.
You will need to be organised with good IT skills and the ability to adapt to the needs of customers and the team. This is an exciting, fast paced role, where no two days are the same.
Our Customer Support Team enjoy an ongoing commitment to learning, development and creativity.
We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide.
About Us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits Of Working For Us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years\' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
Closing date: 5pm, 11 June 2025
If you think you have what it takes to be successful in this Customer Support Officer role, even if you don\'t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Seniority level
Seniority level
Entry level
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Customer ServiceIndustries
Administrative and Support Services
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#J-18808-LjbffrCustomer Support Officer in Hadleigh employer: Illuminated Interiors
Babergh and Mid Suffolk District Councils offer a dynamic and supportive work environment for Customer Support Officers, with a strong commitment to employee development and wellbeing. Enjoy generous leave entitlements, a competitive pension scheme, and the flexibility of hybrid working arrangements, all while making a meaningful impact in the picturesque heart of Suffolk. Join a team that values diversity and strives to enhance the lives of our 190,000 residents through excellent service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in Hadleigh
✨Tip Number 1
Familiarise yourself with the specific needs of the Babergh and Mid Suffolk communities. Understanding local issues and how they impact residents will help you connect better during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling a high volume of calls, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changing situations in previous roles. This will highlight your flexibility and proactive approach, which are key traits for this position.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights into the team culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Customer Support Officer in Hadleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, organisation, and problem-solving, as these are crucial for the Customer Support Officer role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the values of Babergh and Mid Suffolk District Councils. Mention specific examples of how you've demonstrated flexibility and proactivity in previous roles.
Highlight Relevant Skills:In your application, focus on your listening skills, empathy, and ability to handle high volumes of calls. Provide examples of how you've successfully resolved customer queries in the past.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Illuminated Interiors
✨Show Your Customer Focus
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've successfully resolved customer queries and provided excellent service, as this role is all about putting the customer at the heart of everything.
✨Demonstrate Empathy and Listening Skills
Since the role requires a high level of communication, be prepared to showcase your empathy and listening skills. You might be asked situational questions, so think of times when you had to understand a customer's needs quickly and how you addressed their concerns.
✨Be Organised and IT Savvy
The job involves handling a high volume of calls, so demonstrate your organisational skills. Discuss any tools or systems you've used to manage your workload effectively, and be ready to talk about your IT skills, especially if you've worked with customer support software before.
✨Embrace Flexibility and Adaptability
This position requires flexibility in working hours and locations. Be prepared to discuss how you've adapted to changing environments or schedules in previous roles, and express your willingness to embrace the hybrid working model that the councils offer.
