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For Companies At a Glance
- Tasks: Join our team as a Customer Support Officer, handling calls and resolving queries daily.
- Company: Babergh and Mid Suffolk District Councils serve 190,000 residents, creating vibrant communities.
- Benefits: Enjoy flexible working, generous leave, and a competitive pension scheme.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Excellent communication skills and good IT proficiency are essential; empathy and adaptability are key.
- Other info: Hybrid working model available; we encourage all applicants to apply, even if not fully qualified.
The predicted salary is between 22800 - 30000 £ per year.
Overview
Babergh and Mid Suffolk District Councils are looking for a Customer Support Officer to join our Public Realm team and share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a Fixed Term or Secondment Opportunity for 18 months. The successful candidate will earn a competitive salary of £27,694 – £31,022 per annum (pro rata for part time).
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
About The Role
We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts.
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am – 5pm Monday – Friday.
About You
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).
To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.
Staff enjoy an ongoing commitment to learning, development and creativity.
We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing.
About Us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
Closing date: 12pm, 13 February 2026
If you think you have what it takes to be successful in this Customer Support Officer role, even if you don\\\’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
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Customer Support Officer employer: Illuminated Interiors
Contact Detail:
Illuminated Interiors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the specific values and mission of Babergh and Mid Suffolk District Councils. Understanding their commitment to community service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or provided exceptional support, as this role heavily focuses on first-contact resolution.
✨Tip Number 3
Showcase your adaptability and organisational skills by discussing how you've managed multiple tasks or priorities in a fast-paced environment. This will resonate well with the demands of handling 65-85 calls per day.
✨Tip Number 4
Highlight your IT proficiency, especially with communication tools and software. Being tech-savvy is crucial for this role, so be ready to discuss any relevant experience you have with customer support systems.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Use specific examples from your past experiences to demonstrate how you have successfully handled customer queries and provided excellent service.
Highlight Relevant Skills: In your CV, emphasise your IT skills, organisational abilities, and adaptability. Mention any experience in fast-paced environments and your capacity to manage a high volume of calls effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Illuminated Interiors
✨Show Your Customer Focus
Demonstrate your commitment to excellent customer service by sharing specific examples from your past experiences. Highlight situations where you successfully resolved customer queries or went the extra mile to ensure satisfaction.
✨Emphasise Your Communication Skills
As a Customer Support Officer, strong communication is key. Be prepared to discuss how you listen actively and respond empathetically to customer needs. Practise articulating your thoughts clearly and concisely.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your problem-solving skills. Prepare for common customer scenarios and think about how you would handle them effectively while maintaining a positive attitude.
✨Highlight Your Adaptability
The role requires flexibility and the ability to adapt to changing situations. Share examples of how you've successfully navigated fast-paced environments or adjusted to new processes in previous roles.
