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- Tasks: Manage orders, support customers, and ensure smooth operations in a fast-paced environment.
- Company: Join a growing business that values accuracy and customer care.
- Benefits: Competitive salary, company pension, learning opportunities, and a friendly work environment.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction.
- Qualifications: Experience in sales administration or customer service with strong communication skills.
- Other info: Enjoy a casual dress code and fresh fruit in a modern office setting.
The predicted salary is between 32000 - 35000 Ā£ per year.
Fullātime, onāsite | Ā£32 - Ā£35K + benefits | Hoddesdon
Are you a highly organised Sales Administrator or Customer Service professional who thrives in a fastāpaced, detailādriven environment? This is an excellent opportunity to join a growing business where accuracy, communication and customer care genuinely matter.
We're supporting a wellāestablished organisation as they expand their Sales Operations team. You'll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service.
The role involves:
- Managing the shared inbox and phone line, logging and processing orders with speed and accuracy
- Confirming pricing, availability and delivery details, resolving issues before they impact customers
- Providing clear, professional communication ā order acknowledgements, ETAs, stock updates and alternatives
- Handling afterāsales queries, troubleshooting basic issues and managing complaints with empathy
- Coāordinating returns, replacements and credit notes
- Setting up new customer accounts and supporting credit checks/holds
- Maintaining accurate customer data, documentation and reporting
- Supporting marketplace and portal admin (training provided)
- Booking shipments, preparing paperwork and sharing tracking information
- Contributing to continuous improvement, FAQs and process updates
- Providing general office support when required
This is a handsāon, varied role where no two days look the same ā ideal for someone who enjoys problemāsolving, staying organised and keeping customers happy.
What success looks like:
- Fast, accurate order entry
- Clear, timely communication with customers and internal teams
- Smooth despatch and errorāfree paperwork
- Clean, reliable data and documentation
- Positive customer feedback and reduced repeat queries
- Strong contribution to team SLAs and service metrics
About you:
Essential experience:
- Background in officeābased sales administration and/or customer service
- Confident communicator ā written, verbal and phone
- Fast, accurate data entry and strong attention to detail
- Good IT skills (Outlook, Excel, web portals)
- Calm, organised and able to prioritise in a busy environment
- Professional, helpful and teamāfocused
- Experience handling complaints and resolving issues constructively
Desirable (training provided):
- Experience with ERP systems (e.g., Business Central or similar)
- Familiarity with online marketplaces or order portals
- Basic understanding of export/shipping documentation
- Experience working with shared inboxes or service metrics
What's on offer:
- Company pension
- Learning & development with clear progression pathways
- Free onāsite parking
- Friendly, modern working environment
- Casual dress
- Fresh fruit and refreshments
- Company events
- Standard office hours with some flexibility during peak periods
Location & eligibility:
This is a 100% onāsite role based in Hoddesdon. You must have the right to work in the UK and be able to commute reliably.
If you're a proactive, detailādriven administrator who enjoys supporting customers and keeping operations running smoothly, we'd love to hear from you.
Sales and Customer Service Administrator in Watford employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Sales and Customer Service Administrator in Watford
āØTip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales and Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
āØTip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing your experience in sales administration and customer service. Show them how your skills align with their needs!
āØTip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itās a great chance to reiterate why youāre the perfect fit for their team.
āØTip Number 4
Donāt forget to apply through our website! Weāve got loads of opportunities waiting for you. By applying directly, youāll be in the best position to showcase your skills and get noticed by the hiring team.
We think you need these skills to ace Sales and Customer Service Administrator in Watford
Some tips for your application š«”
Show Off Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you thrive in a fast-paced environment, so share examples of how you've kept things running smoothly in previous roles.
Communicate Clearly: Since communication is key in this role, make sure your written application reflects that. Use clear and professional language, and donāt shy away from showcasing your experience in handling customer queries and complaints effectively.
Be Detail-Oriented: Accuracy is crucial for us, especially when it comes to order processing. Mention any experiences where your attention to detail made a difference, whether it was in data entry or managing documentation.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for this exciting opportunity. Donāt miss out!
How to prepare for a job interview at Illuminate Recruitment Ltd
āØKnow the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales & Customer Service Administrator role. Familiarise yourself with the order-to-despatch cycle and think about how your previous experience aligns with the responsibilities listed in the job description.
āØShowcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively communicated with customers and internal teams in the past. Be ready to demonstrate your ability to handle complaints and provide solutions with empathy.
āØDemonstrate Your Organisational Skills
This position requires a calm and organised approach, especially in a busy environment. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Bring these examples to the interview to show you can thrive under pressure.
āØPrepare for Practical Scenarios
Expect to be asked about how you'd handle certain situations, like processing an order or resolving a customer complaint. Practise your responses to common scenarios related to sales administration and customer service to show you're ready for the challenges of the role.
