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- Tasks: Engage and grow our online community while supporting local branches with events.
- Company: Join a leading professional body with over 125 years of experience in member support.
- Benefits: Enjoy hybrid work, a pension scheme, and perks like volunteering leave and eye care benefits.
- Why this job: Be part of a vibrant culture that values community engagement and personal growth.
- Qualifications: Five years' experience in professional bodies, strong communication, and event planning skills required.
- Other info: Flexibility to work early mornings and evenings may be needed.
The predicted salary is between 28800 - 43200 £ per year.
Hours: Full-Time (35 hours per week)
Location: Hybrid / Remote option
Salary: £36,000 per annum
Department: Commercial
Reports to: Head of Membership
The organisation is a leading professional body, with over 125 years of experience in educating and supporting professionals. The Commercial department is responsible for membership recruitment, engagement, and support, as well as delivering training products and services. This is achieved through coordinated efforts across marketing, communications, outreach, business development, and events teams.
Purpose of the Role
The Community Network Coordinator will be responsible for cultivating a vibrant and engaged online community and branch network that aligns with a clear purpose and values. This role is instrumental in connecting with members, volunteers, and the wider public across digital platforms. The role involves supporting local branches to develop successful events that engage members, keeping committees updated on key initiatives, and ensuring they understand and fulfil their responsibilities.
Main Responsibilities
- Serve as the primary contact for branch officers, providing guidance and support.
- Develop an understanding of branch demographics and provide strategic advice to support their growth and engagement initiatives.
- Process event requests, prepare invitations, set up events in the system, send joining instructions, manage reminders, and update attendance records to trigger CPD (Continuing Professional Development) notifications.
- Lead community engagement strategies across digital platforms, including social media, learning management system (LMS) forums, and the website.
- Actively seek and analyse community feedback to inform engagement strategies.
- Collaborate with internal teams (e.g., marketing and volunteer management) to align community activities with organisational objectives.
- Regularly report on community engagement metrics, trends, and opportunities.
- Support the marketing team to track and optimise local engagement efforts.
- Assist with sourcing speakers, venues, and resources to enhance branch-led events.
- Maintain accurate records and regularly report on branch activities.
What are your goals?
- Increase the number of both virtual and in-person branch events.
- Expand and develop the organisation’s online community offerings.
- Strengthen branch involvement in cross-organisational initiatives.
What skills, knowledge and experience will you need to thrive?
- Understanding of professional bodies and member networks.
- Awareness of the needs and activities of governance professionals.
- Knowledge of CRM (Customer Relationship Management) systems.
Experience
- At least five years' experience working within a professional body or trade association.
- Strong background in stakeholder engagement and relationship management.
- Experience in event planning and outreach activities.
Skills
- Excellent interpersonal skills and a genuine interest in helping others.
- Passion for supporting both individuals and groups in achieving their goals.
- Strong verbal and written communication skills.
- Ability to engage and mobilise stakeholders at different levels.
- Proactive multitasker with strong organisational abilities.
- Ability to persuade and influence effectively.
Behaviours
- Friendly, warm, and approachable.
- Confident and solutions-focused.
- Takes initiative while also being a strong team player.
- Committed to high standards and continuous learning.
- Works with a positive attitude and resilience.
Special Circumstances
- Willingness to occasionally work early mornings and evenings.
Employee Perks:
- Access to a savings platform (Perkbox).
- Cycle to Work Scheme.
- Employee Assistance Programme (EAP) – 24/7 confidential helpline.
- Volunteering Leave: Two additional paid leave days per year for volunteering.
- Eye Care Benefits: Vouchers covering annual eye tests and contributions towards glasses.
- Moving Day Leave: One paid day off per year to facilitate moving house.
- Training and Development: Opportunities for continued learning and professional growth.
Seniority level: Associate
Employment type: Full-time
Job function: Administrative, Business Development, and Marketing
Industries: Non-profit Organizations
Online Membership Co-ordinator employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Membership Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific needs and demographics of the professional body you’re applying to. Understanding their community and how they engage with members will help you tailor your approach during interviews.
✨Tip Number 2
Showcase your experience in stakeholder engagement and relationship management. Be prepared to discuss specific examples of how you've successfully built and maintained relationships in previous roles.
✨Tip Number 3
Highlight your event planning skills by discussing past events you've organised or contributed to. Emphasise your ability to manage logistics and engage participants effectively.
✨Tip Number 4
Demonstrate your knowledge of CRM systems and how you've used them to enhance community engagement. Being able to discuss metrics and strategies for improving member interaction will set you apart.
We think you need these skills to ace Online Membership Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community engagement, event planning, and stakeholder management. Use specific examples that demonstrate your ability to cultivate online communities and support local branches.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting professionals and your understanding of the role's responsibilities. Mention how your skills align with the organisation's goals and values, and provide examples of past successes in similar roles.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Relevant Experience: Emphasise your experience working within professional bodies or trade associations. Discuss your familiarity with CRM systems and any previous roles where you successfully engaged stakeholders or organised events.
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Understand the Role
Make sure you have a clear understanding of the Community Network Coordinator role. Familiarise yourself with the responsibilities, especially around community engagement and event planning, as this will help you answer questions more effectively.
✨Showcase Your Experience
Prepare to discuss your previous experience in professional bodies or trade associations. Highlight specific examples of how you've successfully engaged stakeholders and managed events, as these are crucial for this position.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain how you would engage with members or handle feedback, so be ready with examples.
✨Be Ready to Discuss Strategies
Think about community engagement strategies you've implemented in the past. Be prepared to share ideas on how you would increase both virtual and in-person branch events, as well as how you would align these with organisational objectives.
