At a Glance
- Tasks: Be the go-to person for customer queries and support their membership journey.
- Company: Join a leading professional membership body with a mission-driven team.
- Benefits: Competitive salary, hybrid work, and a chance to develop your skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's professional lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28119 - 28119 £ per year.
Location: Farringdon, London (Hybrid)
Salary: £28,119pa
Hours: Full-time, 35 hours per week
Recruiting on behalf of a leading professional membership body.
About the Role
I’m supporting a well-established professional membership organisation to hire a Membership Success Executive to join their busy Customer Support team on a 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced, customer-centric environment and enjoys helping people navigate their membership, training, and qualification journeys.
You’ll be the first point of contact for a diverse customer base including students, members, employers, and corporate clients—delivering a high-quality, personalised service across phone, email, and CRM channels.
What You’ll Be Doing
- Acting as the first-line contact for all inbound enquiries, providing clear, accurate and timely information.
- Supporting customers with membership, subscriptions, training, events, and education-related queries.
- Meeting service targets across calls, emails, and CRM logging.
- Processing payments for events, conferences, memberships, and subscriptions.
- Conducting welcome calls and proactive outbound engagement to support onboarding, retention, and exam participation.
- Upselling and cross-selling relevant products, training, and membership benefits.
- Supporting membership operations including applications, renewals, upgrades, exemptions, and record updates.
- Collaborating closely with internal teams to ensure a seamless customer experience.
- Handling sensitive information with professionalism and discretion.
What We’re Looking For
- Experience in a busy customer-focused environment, ideally making a mix of outbound and inbound calls.
- Strong communication skills—confident on the phone and clear in writing.
- Excellent listening, questioning, and problem-solving abilities.
- Highly IT-literate with the ability to navigate CRM systems and multitask effectively.
- A proactive, positive, and solutions-focused approach.
- Comfortable working to targets and contributing to team performance.
- Calm under pressure, adaptable to change, and able to build rapport quickly.
- A collaborative team player with a genuine customer-first mindset.
Why This Role?
This organisation plays a significant role in supporting and developing professionals across the UK and internationally. You’ll be joining a supportive, mission-driven team where customer experience is at the heart of everything they do. It’s a great opportunity to gain exposure to membership operations, education services, and commercial activities within a respected professional body.
If you’d like to discuss this opportunity or explore whether it aligns with your experience, I’d be happy to share more details.
Network Planning - Planning Executive in London employer: Illuminate Recruitment Ltd
Illuminate Recruitment Ltd is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Greater London. With a focus on employee growth, we provide opportunities for professional development and the chance to lead innovative projects that shape our brand's visual identity. Our hybrid work model ensures flexibility while being part of a supportive team that values your contributions and encourages impactful design work.
Contact Details:
Illuminate Recruitment Ltd Recruitment Team
