Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead retail and visitor operations, enhancing experiences for over 200,000 annual visitors.
- Company: Join a celebrated Art Deco landmark in the heart of London.
- Benefits: Enjoy competitive salary, private medical cover, generous pension, and flexible working options.
- Why this job: Shape unforgettable visitor experiences in a stunning cultural destination.
- Qualifications: Retail leadership experience, eCommerce skills, and a passion for customer service required.
- Other info: Perfect for those ready to elevate their career in a historic setting.
The predicted salary is between 43200 - 72000 £ per year.
Hours: Full-time, 35 hours per week
Shape the Future of Retail and Visitor Experience at an Iconic Venue
Are you ready to take the lead in crafting unforgettable visitor experiences? A celebrated Art Deco landmark in the heart of London is searching for a passionate and driven Head of Retail and Visitor Experience. With over 200,000 visitors each year, this is your chance to leave a lasting impact on a unique cultural destination.
The Opportunity
In this pivotal role, you’ll set the strategic direction for both retail and visitor operations, balancing commercial success with exceptional service. From managing an award-winning retail shop and eCommerce platform to enhancing guided tours and museum experiences, you’ll play a key role in shaping how visitors connect with this historic venue.
Your Key Responsibilities
- Spearhead the retail operations, including product development, buying, merchandising, supplier relationships, and stock management.
- Drive online sales growth through an optimized eCommerce experience (Shopify).
- Oversee the daily visitor experience, ensuring seamless tour operations and high levels of customer satisfaction.
- Collaborate with teams to develop strategies for boosting visitor engagement and delivering standout experiences.
- Lead and inspire the Retail and Visitor Services Team, fostering a culture of excellence and innovation.
- Work closely with marketing to promote retail, online sales, and tour offerings effectively.
- Manage budgets and meet financial targets for both retail and visitor services.
- Utilize data insights and visitor feedback to continuously refine and improve operations.
About You
- A seasoned retail leader with experience in financial management, stock control, and P&L responsibilities.
- Skilled in eCommerce platforms (preferably Shopify) and well-versed in digital retail strategies.
- A natural leader with a track record of motivating teams to achieve excellence.
- Adept at data analysis, budgeting, and strategic planning.
- Experienced in customer service, ideally in a visitor attraction, heritage site, or cultural venue.
- Strong communicator and negotiator with a flair for stakeholder management.
- Bonus: Experience in museum or cultural heritage retail.
Why You’ll Love It Here
- Competitive salary and benefits package tailored to your experience.
- Private medical cover through BUPA.
- Generous pension contributions (rising to 12% employer contribution).
- Life assurance and 25 days of holiday (increasing to 30 with service).
- Perks like subsidized gym membership, interest-free season ticket loans, and flexible working options.
- A once-in-a-lifetime opportunity to work in one of London’s most beautiful historic settings.
This role is perfect for a visionary retail and visitor experience professional ready to take their career to the next level. If you’re enthusiastic about creating memorable visitor experiences and driving retail success, we’d love to hear from you!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative, Customer Service, and Management
Industries: Museums, Historical Sites, and Zoos and Retail
Head of Retail and Visitor Experience employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail and Visitor Experience
✨Tip Number 1
Familiarise yourself with the specific cultural venue you're applying to. Understanding its history, visitor demographics, and current retail strategies will help you tailor your approach and demonstrate genuine interest during interviews.
✨Tip Number 2
Network with professionals in the museum and cultural heritage sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Head of Retail and Visitor Experience role.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully motivated teams in previous roles. Prepare anecdotes that highlight your ability to inspire excellence and drive results in retail and visitor services.
✨Tip Number 4
Stay updated on the latest trends in eCommerce, especially related to platforms like Shopify. Being able to discuss innovative digital retail strategies during your interview will set you apart as a candidate who is ready to drive online sales growth.
We think you need these skills to ace Head of Retail and Visitor Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, visitor services, and eCommerce. Use specific examples that demonstrate your leadership skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing visitor experiences and your strategic vision for retail operations. Mention how your background aligns with the key responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your skills in financial management, data analysis, and team leadership. Be sure to mention any experience you have with eCommerce platforms like Shopify, as this is crucial for the role.
Showcase Your Cultural Fit: Demonstrate your understanding of the cultural sector and your enthusiasm for working in a heritage site. Share any relevant experiences that reflect your commitment to delivering exceptional visitor experiences.
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Showcase Your Leadership Skills
As a Head of Retail and Visitor Experience, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've motivated your team in the past and the impact it had on performance.
✨Understand the Venue's Unique Selling Points
Research the Art Deco landmark and its visitor offerings thoroughly. Be ready to discuss how you can enhance the visitor experience and drive retail success by leveraging the venue's unique characteristics.
✨Highlight Your eCommerce Expertise
Since the role involves managing an eCommerce platform, be prepared to discuss your experience with Shopify or similar platforms. Share specific strategies you've implemented to boost online sales and customer engagement.
✨Prepare for Data-Driven Discussions
The job requires utilising data insights for decision-making. Familiarise yourself with key metrics relevant to retail and visitor experiences, and be ready to discuss how you've used data to improve operations in previous roles.
