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For Companies At a Glance
- Tasks: Assist customers via phone and email, solving problems and enhancing their experience.
- Company: A supportive customer service recruitment firm based in Harlow.
- Benefits: Salary up to £28,000 and a collaborative team environment.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Strong problem-solving skills and a passion for delivering excellent service.
The predicted salary is between 16800 - 28000 £ per year.
A customer service recruitment firm based in Harlow is seeking a Customer Service Advisor who excels in problem-solving and delivering excellent customer experiences. In this office-based role, you will be the first point of contact for customers, assisting them via phone and email.
The position offers a salary of up to £28,000 and the opportunity to work in a supportive team environment, focusing on enhancing customer satisfaction and service quality.
Office-Based Customer Service Pro | Problem Solver in Harlow employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office-Based Customer Service Pro | Problem Solver in Harlow
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. Being able to demonstrate your thought process can really impress interviewers.
✨Tip Number 3
Show off your communication skills! Whether it's through phone or email, practice clear and concise communication. You want to convey that you can handle customer queries effectively and professionally.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're proactive and keen on joining our supportive team environment.
We think you need these skills to ace Office-Based Customer Service Pro | Problem Solver in Harlow
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: When writing your application, make sure to highlight any experiences where you've successfully solved customer issues. We want to see how you tackle challenges and turn them into positive outcomes!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take this extra step!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the customer service recruitment firm. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Since this role focuses on problem-solving, prepare specific examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows your communication skills but also reflects how you would interact with customers in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
