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- Tasks: Be the go-to person for customer queries and enhance their experience.
- Company: Join a growing organisation in Harlow with a supportive team culture.
- Benefits: Earn up to ÂŁ28,000 with Monday to Friday hours and great perks.
- Why this job: Make a real difference in customer satisfaction and service quality.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a friendly environment with opportunities for process improvements.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Harlow | Office‑based | Up to £28,000 + benefits | Monday–Friday, 9–5
Are you a proactive, people‑focused Customer Service professional who loves solving problems and creating great customer experiences? We’re supporting a growing organisation in Harlow as they expand their customer support function, and they’re looking for someone who thrives in a fast‑paced, varied role. This is an excellent opportunity to be the first point of contact for customers, handling queries with professionalism, empathy and confidence.
The role involves delivering a high‑quality service across all customer touchpoints. Your day‑to‑day will include:
- Acting as the main point of contact for customer enquiries via phone and email
- Responding to queries with clarity, empathy and a solutions‑focused mindset
- Investigating issues to understand root causes and providing effective resolutions
- Reviewing and improving customer service processes to enhance the overall experience
- Working closely with internal teams to resolve queries and support long‑term solutions
- Maintaining accurate records of interactions and outcomes
- Staying up to date with product information and company policies
- Contributing to a positive, collaborative team environment
This is a hands‑on role where you’ll have real impact on customer satisfaction and service quality.
About you: You’ll be a great fit if you bring:
- Experience in a customer service role (office‑based experience desirable)
- Excellent written and verbal communication skills
- A friendly, professional telephone manner
- Strong problem‑solving and analytical skills
- The ability to stay calm and composed under pressure
- Good IT skills and confidence using customer service tools or CRM systems
- Strong organisation and attention to detail
- The ability to work both independently and as part of a team
Why this role matters: This position has been created to support continued growth across multiple sales channels and ensure customers receive timely, effective support. You’ll help maintain service standards, protect brand reputation, and ensure customers receive a consistent, positive experience — wherever they engage with the business.
What’s on offer:
- Salary up to ÂŁ28,000
- Monday–Friday, 9am–5pm
- Office‑based role with a supportive team
- Opportunities to contribute to process improvements and service development
- A friendly, collaborative working environment
This is a fully office‑based role in Harlow. You must have the right to work in the UK and be able to commute reliably. If you’re a customer‑focused problem‑solver who enjoys helping people and improving processes, we’d love to hear from you.
Customer Service Advisor in Harlow employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Harlow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like problem-solving and communication abilities.
Showcase Your Customer Focus: In your application, share specific examples of how you've created great customer experiences in the past. We want to see your proactive approach and how you handle queries with empathy and professionalism.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and ability to empathise with customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more accurately and demonstrate your communication skills. Don’t hesitate to ask for clarification if you don’t understand something; it shows you’re engaged and keen to provide the best answers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if the company is the right fit for you.
