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- Tasks: Be the go-to person for customer queries and enhance their experience.
- Company: Join a growing organisation in Harlow with a supportive team culture.
- Benefits: Earn up to ÂŁ28,000 with Monday to Friday hours and great perks.
- Why this job: Make a real difference in customer satisfaction and service quality.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Collaborative environment with opportunities for process improvements.
The predicted salary is between 16800 - 28000 ÂŁ per year.
Are you a proactive, people‑focused Customer Service professional who loves solving problems and creating great customer experiences? We’re supporting a growing organisation in Harlow as they expand their customer support function, and they’re looking for someone who thrives in a fast‑paced, varied role. This is an excellent opportunity to be the first point of contact for customers, handling queries with professionalism, empathy and confidence.
The role involves delivering a high‑quality service across all customer touchpoints. Your day‑to‑day will include:
- Acting as the main point of contact for customer enquiries via phone and email
- Responding to queries with clarity, empathy and a solutions‑focused mindset
- Investigating issues to understand root causes and providing effective resolutions
- Reviewing and improving customer service processes to enhance the overall experience
- Working closely with internal teams to resolve queries and support long‑term solutions
- Maintaining accurate records of interactions and outcomes
- Staying up to date with product information and company policies
- Contributing to a positive, collaborative team environment
This is a hands‑on role where you’ll have real impact on customer satisfaction and service quality.
About you: You’ll be a great fit if you bring:
- Experience in a customer service role (office‑based experience desirable)
- Excellent written and verbal communication skills
- A friendly, professional telephone manner
- Strong problem‑solving and analytical skills
- The ability to stay calm and composed under pressure
- Good IT skills and confidence using customer service tools or CRM systems
- Strong organisation and attention to detail
- A proactive, improvement‑focused mindset
- The ability to work both independently and as part of a team
Why this role matters: This position has been created to support continued growth across multiple sales channels and ensure customers receive timely, effective support. You’ll help maintain service standards, protect brand reputation, and ensure customers receive a consistent, positive experience — wherever they engage with the business.
What’s on offer: Salary up to £28,000, Monday–Friday, 9am–5pm, office‑based role with a supportive team, opportunities to contribute to process improvements and service development, and a friendly, collaborative working environment.
Customer Service Advisor in Essex employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Essex
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your problem-solving abilities and customer service expertise.
Showcase Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. Demonstrate your friendly and professional tone, as if you were speaking directly to a customer.
Emphasise Your Proactive Mindset: We love candidates who take initiative! In your application, mention specific examples where you've improved processes or resolved issues effectively. This shows you're not just reactive but also proactive in enhancing customer experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure your details are processed smoothly!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, and think about how you can contribute to improving customer experiences. This will show your genuine interest and help you tailor your answers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your analytical skills and how you approached each situation with empathy and a solutions-focused mindset. This is key for a Customer Service Advisor role!
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice your verbal and written communication skills. Be clear, concise, and friendly in your responses. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Demonstrate Your Team Spirit
This role involves collaborating with internal teams, so be ready to discuss how you work well in a team environment. Share examples of how you've contributed to a positive team dynamic and supported your colleagues in achieving common goals.
