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For Companies At a Glance
- Tasks: Drive member engagement and retention through innovative programmes and events.
- Company: Join a prestigious London-based Royal Society with a mission to enhance member experiences.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role that values creativity and collaboration.
- Qualifications: Experience in strategic marketing and managing member engagement programmes.
- Other info: Be part of a transformative team dedicated to member satisfaction and success.
The predicted salary is between 36000 - 60000 £ per year.
Illuminate Recruitment Ltd provided pay range. This range is provided by Illuminate Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Permanent, Full-time, Hybrid
Role Overview
Are you passionate about driving member engagement and retention? Join this London-based Royal Society as Membership Manager - Retention and Engagement. In this pivotal role, you’ll support and implement programmes designed to enhance member retention and engagement, develop annual events, and create marketing activities that showcase the benefits of membership.
What will you be responsible for?
- Strategic Programme Support: Collaborate with the Head of Strategic Marketing to create and execute a global retention and engagement programme.
- Programme Delivery: Ensure the timely delivery of events, content, and services to boost member retention.
- Member Journey Mapping: Identify touchpoints and develop strategies to retain members at risk of leaving.
- Engaging Content Creation: Develop and deliver timely, relevant content across platforms to engage members.
- Website and Digital Tool Management: Continuously improve the members-only area of the website and digital services.
- Renewal Marketing: Create marketing materials for the annual member renewal programme using data insights.
- Event Management: Plan and deliver online and in-person events to enhance member engagement.
- Advocacy Programmes: Support acquisition programmes leveraging member advocacy and testimonials.
- Feedback and Satisfaction: Develop feedback loops and satisfaction surveys to inform retention strategies.
- Member Offer Development: Collaborate with teams to enhance the member offer and promote relevant benefits.
- Promotions and Marketing: Work with the member club/hotel to develop and promote relevant offers.
- Data-Driven Insights: Use data trends and insights to improve retention and engagement efforts.
- CRM Management: Enhance data-driven retention programmes and improve member journeys.
- Stakeholder Management: Maintain relationships with members to ensure satisfaction and engagement.
- Team Development: Support and develop the marketing team to deliver engaging member content.
- Business Development: Identify growth opportunities within the current membership base.
- Budget Management: Assist with budget management, invoicing, and payments.
Qualifications needed to thrive in your new role:
- Strong understanding of strategic marketing and member retention.
- Experience in managing member engagement programmes and events.
- Proficient in creating and managing digital content and marketing materials.
- Excellent project management, communication, and data analysis skills.
- Ability to work across teams and manage multiple tasks effectively.
Are you ready to make a significant impact in a dynamic role? Apply now to join this transformative team and contribute to the continued success and engagement of their members!
Seniority level: Mid-Senior level
Job function: Marketing, Sales, and Business Development
Industries: Non-profit Organizations and Public Health
Location: London, England, United Kingdom
Membership Retention & Engagement Manager in England employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Retention & Engagement Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. We want to show that we’re genuinely interested in their mission and how we can contribute to member engagement and retention.
✨Tip Number 3
Practice our pitch! We should be ready to explain how our skills align with their needs, especially around strategic marketing and member retention. A confident delivery can make all the difference.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and engaged.
We think you need these skills to ace Membership Retention & Engagement Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in member engagement and retention. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Your Passion: Let your enthusiasm for driving member engagement shine through in your application. We love candidates who are genuinely excited about making a difference, so share why this role speaks to you and how you can contribute.
Be Data-Driven: Since data insights are key to this role, include examples of how you've used data to inform your strategies in the past. We’re looking for someone who can leverage analytics to boost retention and engagement, so make it clear how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know Your Member Engagement Strategies
Before the interview, brush up on various member engagement and retention strategies. Be ready to discuss specific programmes you've implemented in the past and how they improved member satisfaction. This shows your passion for the role and your understanding of what drives member loyalty.
✨Showcase Your Event Management Skills
Since event management is a key part of this role, prepare examples of events you've planned or managed. Highlight your project management skills and how you ensured successful delivery. This will demonstrate your ability to enhance member engagement through well-executed events.
✨Be Data-Driven
Familiarise yourself with data analysis techniques relevant to member retention. Be prepared to discuss how you've used data insights to inform your strategies in previous roles. This will show that you can leverage data to improve member journeys and retention efforts.
✨Engage with the Company’s Mission
Research the Royal Society and understand its mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their goals. This connection can set you apart as a candidate who genuinely cares about the organisation's impact.
