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For Companies At a Glance
- Tasks: Assist customers and manage e-commerce operations on platforms like Shopify and Amazon.
- Company: Join a leading consumer goods brand with a supportive team culture.
- Benefits: Competitive salary, free parking, casual dress, and regular company events.
- Why this job: Gain hands-on experience in a fast-paced digital environment while helping customers.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
- Other info: Opportunities for growth in Sales Operations and eCommerce.
The predicted salary is between 28000 - 30000 £ per year.
Location: Hoddesdon (100% on‑site)
Salary: £28,000–£30,000 DOE
Contract: Full‑time, permanent
Recruiting on behalf of a leading consumer goods brand
About the Role
A well‑known consumer goods brand is expanding its direct‑to‑consumer and marketplace operations, and we’re looking for an E‑Commerce Customer Service Administrator to join the team. This role blends customer support with hands‑on e‑commerce administration across Shopify, Amazon and other marketplace platforms. It’s ideal for someone who enjoys helping customers, thrives on detail, and wants to grow their experience in a fast‑moving digital environment.
Key Responsibilities
- Respond to customer enquiries via email and phone with a friendly, professional tone.
- Provide clear updates on orders, deliveries, tracking and ETAs.
- Handle complaints with empathy, escalating issues where needed.
- Manage returns and warranty cases: issue RMAs, arrange collections, and process replacements/credits.
- Support day‑to‑day order flows across Shopify, Amazon and other marketplace portals.
- Maintain accurate customer and order data in Microsoft Business Central.
- Keep customer records, notes and documentation tidy and up to date.
- Support basic reporting (open orders, returns volumes, common enquiry themes).
- Identify recurring issues and suggest improvements to templates, FAQs and workflows.
What We’re Looking For
- Customer service experience across email and phone, with strong written communication.
- High attention to detail and confidence managing multiple tasks.
- Good IT skills (Outlook, Excel) and comfort working across web portals.
- A positive, team‑first attitude and willingness to learn.
- Experience with Shopify, Amazon or marketplace tools is desirable but not essential.
- ERP exposure (Business Central ideal) is a bonus.
- Familiarity with returns/warranty processes is helpful.
Why This Role Stands Out
- A friendly, modern working environment with a supportive team.
- Real exposure to e‑commerce operations across D2C and marketplaces.
- Clear development opportunities within Sales Operations and eCommerce.
- Free on‑site parking, casual dress and regular company events.
- A respected brand with a growing digital footprint and loyal customer base.
E-commerce Customer Service Administrator employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond effectively under pressure.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with Shopify, Amazon, and any other e-commerce platforms mentioned in the job description. Even if you don’t have direct experience, demonstrating your willingness to learn can set you apart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace E-commerce Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your friendly and professional tone.
Be Detail-Oriented: Since this role requires a high attention to detail, don’t forget to mention any experiences where you’ve successfully managed multiple tasks or maintained accurate records. We love candidates who can keep things tidy and organised!
Familiarise Yourself with E-commerce Platforms: If you have experience with Shopify, Amazon, or other marketplace tools, make sure to include that in your application. Even if you’re not an expert, showing that you’re willing to learn about these platforms will impress us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you’ve handled customer enquiries in the past, especially over email and phone. Think of specific examples where you provided excellent service or resolved complaints effectively.
✨Familiarise Yourself with E-commerce Platforms
Since this role involves working with Shopify and Amazon, it’s a good idea to familiarise yourself with these platforms. Even if you don’t have direct experience, understanding how they operate will show your enthusiasm and willingness to learn.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, so be prepared to give examples of how you manage multiple tasks without losing track. Discuss any tools or methods you use to stay organised, especially when handling customer data and order management.
✨Show Your Team Spirit
The company values a positive, team-first attitude, so make sure to convey your collaborative nature during the interview. Share experiences where you worked well in a team, supported colleagues, or contributed to a positive work environment.