Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage B2B customer operations and ensure smooth order processing.
- Company: Fast-growing global brand with a focus on trade and wholesale.
- Benefits: Competitive salary, career development, and ownership of your role.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Take charge of B2B operations and make a real impact in a scaling business.
- Qualifications: Experience with B2B customers and understanding of order processing.
The predicted salary is between 34000 - 38000 ÂŁ per year.
Own B2B customer operations at a fast-growing, global brand. This role goes far beyond “processing orders”. As our client’s business continues to scale rapidly, they have split their Customer Service function into Direct-to-Consumer (DTC) and B2B Trade & Wholesale. We are looking for a strong B2B account management/customer service professional to take ownership of the trade and wholesale customer base. This is a newly created role with real scope: you’ll sit at the heart of a well-established operation that’s growing quickly, working with national retailers, wholesalers and export partners to ensure orders are managed, prioritised and fulfilled accurately and efficiently — while also helping the business evolve its processes as volume increases. As the business grows, so will this role. This is a chance to take ownership, build credibility, and develop your career alongside a scaling operation.
What You’ll Be Responsible For
- Manage and process B2B trade and wholesale orders from national retailers and wholesalers
- Own the order-to-despatch lifecycle, ensuring accuracy, prioritisation and clear timelines
- Act as the primary point of contact for B2B customers, providing proactive updates and problem-solving
- Ensure orders are accurately entered and managed through the ERP system
- Work closely with Warehouse and Operations to ensure smooth pick, pack, despatch and invoicing
- Support export and shipping activity (training provided where needed)
- Bring a process-driven mindset to how orders are managed and fulfilled
- Identify inefficiencies, recurring issues or bottlenecks — and suggest practical improvements
We’re looking for someone who:
- Has worked with B2B customers (new and existing)
- Understands back-office order processing and operational workflows
- Can spot where processes could be improved — and speak up with ideas
- Ideally has experience working with manufactured products and physical stock
If you’re an experienced B2B customer service or account management professional who understands the operational realities behind fulfilling trade and wholesale orders and you want ownership & development in a growing business - we’d love to hear from you.
B2B Account Manager in Cheshunt employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Account Manager in Cheshunt
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B space and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operations. Understand their B2B processes and think about how you can bring value to their team. Show them you’re not just another candidate, but someone who’s ready to take ownership!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves managing orders and addressing customer issues, be ready to discuss how you've tackled similar challenges in the past. Use real examples to showcase your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace B2B Account Manager in Cheshunt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the B2B Account Manager role. Highlight your experience with B2B customers and any relevant operational workflows you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention any ideas you have for improving processes – we love proactive thinkers!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can identify inefficiencies and suggest practical improvements, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know Your B2B Basics
Make sure you brush up on your B2B account management knowledge. Understand the nuances of trade and wholesale operations, as well as the specific challenges that come with managing orders for national retailers and wholesalers. This will show that you're not just familiar with the role but genuinely interested in how it fits into the bigger picture.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss examples from your past where you've identified inefficiencies or bottlenecks in processes. Think about how you approached these issues and what practical improvements you suggested. This will highlight your proactive mindset and ability to contribute to the company's growth.
✨Familiarise Yourself with ERP Systems
Since you'll be managing orders through an ERP system, it’s a good idea to have a basic understanding of how these systems work. If you’ve used one before, be ready to talk about your experience. If not, do a bit of research on common ERP functionalities to show your willingness to learn.
✨Show Enthusiasm for Growth
This role offers real scope for development, so express your excitement about taking ownership and growing alongside the company. Share your career aspirations and how they align with the company's trajectory. This will demonstrate that you're not just looking for a job, but a place where you can truly make an impact.