At a Glance
- Tasks: Lead client relationships and develop multi-channel campaign strategies for impactful results.
- Company: Boutique agency with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and career advancement.
- Why this job: Shape digital strategies and mentor junior talent while driving client success.
- Qualifications: 4-5 years in media/marketing with strong analytical and strategic skills.
The predicted salary is between 50000 - 55000 € per year.
The Senior Paid Media Account Manager leads client relationships, multi‑channel campaign strategy, and performance delivery across digital and traditional media. This role acts as the strategic partner for clients, ensuring campaigns deliver measurable impact while driving growth, innovation and operational excellence across the account portfolio. You will mentor junior team members, shape best‑practice processes, and work closely with Account Directors to deliver high‑quality work that strengthens client trust and agency reputation.
Key Accountabilities – Client Leadership
- Act as the primary day‑to‑day lead for key clients, providing proactive guidance, insights and strategic recommendations.
- Translate complex client objectives into clear, actionable media strategies and roadmaps.
- Manage expectations around performance, timelines, budgets and deliverables with confidence and clarity.
- Support and deputise for the Account Director in senior‑level conversations, presentations and strategic reviews.
- Build long‑term client relationships that drive retention, upsell and account growth.
Key Accountabilities – Strategy & Planning
- Lead the development of integrated media strategies across search, social, programmatic, display and offline channels.
- Produce high‑quality media plans, forecasts, testing frameworks and rationale documents.
- Ensure briefs to internal teams and external partners are accurate, complete and strategically aligned.
- Identify new opportunities across channels, audiences, creative and technology to improve performance and client outcomes.
- Stay ahead of industry trends and emerging platforms, advising clients on their relevance and potential impact.
Key Accountabilities – Performance, Optimisation & Quality
- Oversee campaign performance across all channels, ensuring pacing, delivery and KPIs are consistently met.
- Provide advanced optimisation recommendations and ensure they are implemented correctly and on time.
- Lead test‑and‑learn programmes (AB tests, creative, audiences, landing pages) and translate findings into actionable insights.
- Troubleshoot performance dips, risks or tracking issues, coordinating with activation specialists to resolve quickly.
- Maintain high QA standards across campaign set‑up, tagging, reporting and documentation.
Key Accountabilities – Reporting, Insight & Communication
- Produce and present weekly, monthly and quarterly performance reports that go beyond metrics to deliver strategic insight.
- Lead client presentations, performance reviews and planning sessions with confidence and clarity.
- Work with analytics teams to deepen analysis and uncover meaningful trends.
- Maintain and improve reporting templates, trackers and internal documentation.
Key Accountabilities – Commercial & Operational
- Support revenue planning, forecasting, billing checks and scope management.
- Identify upsell, cross‑sell and growth opportunities based on performance data and client needs.
- Contribute to new business pitches, case studies and proposal development.
- Ensure smooth workflow management across all accounts, maintaining strong process discipline and deadline adherence.
- Mentor Account Executives and Account Managers, supporting their development and knowledge growth.
Core Competencies
- Client Leadership: Builds trust, communicates with authority, manages complex expectations and drives strategic conversations.
- Media Expertise: Deep understanding of search, social, programmatic and offline channels, including how they integrate.
- Analytical Strength: Highly comfortable with data, GA4, Looker Studio, attribution and performance modelling.
- Strategic Thinking: Able to connect insights, business objectives and media opportunities into clear strategic plans.
- Project & Workflow Management: Strong organisational skills, able to manage multiple workstreams with precision.
- Collaboration: Works seamlessly with Account Directors, activation teams and external partners; supports and mentors others.
- Commercial Awareness: Understands revenue models, scopes, profitability and how to grow accounts sustainably.
Experience & Requirements
- 4–5+ years in a media or marketing agency, with hands‑on experience managing multi‑channel campaigns across multiple platforms (Essential).
- Proven track record of leading client relationships and delivering measurable performance improvements.
- Strong working knowledge of Google Analytics, paid search, paid social and programmatic platforms.
- Experience presenting to senior stakeholders and leading strategic discussions.
- Confident managing budgets, forecasts, scopes and commercial processes.
- Enthusiastic, proactive and comfortable working both independently and collaboratively.
Digital Account Manager in Chelmsford employer: Illuminate Recruitment Ltd
As a Senior Digital Account Manager at our boutique agency, you will thrive in a dynamic and supportive work culture that prioritises innovation and professional growth. With a focus on mentorship and collaboration, we offer opportunities to lead impactful campaigns while enjoying the flexibility of a hybrid work environment along the A12 Corridor, easily accessible from Colchester and Chelmsford. Join us to be part of a team that values your expertise and fosters long-term client relationships, ensuring both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager in Chelmsford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Nail that interview prep! Research the company, understand their clients, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and prepare some insightful questions of your own to show you’re genuinely interested.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your past successes in managing campaigns and client relationships. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to each role, highlighting your relevant experience and how you can contribute to our team’s success.
We think you need these skills to ace Digital Account Manager in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Account Manager role. Highlight your experience with multi-channel campaigns and client relationships, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and growth. Use metrics where possible to quantify your success. This will help us see the impact you've made in previous positions.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to understand. We appreciate straightforward communication, especially since this role involves presenting complex strategies to clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the latest trends in digital media, especially around paid search and social. Familiarise yourself with the tools mentioned in the job description, like Google Analytics and programmatic platforms, so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Client Leadership Skills
Prepare examples of how you've built strong client relationships in the past. Think about specific situations where you managed expectations or provided strategic recommendations that led to measurable results. This will demonstrate your ability to act as a trusted partner for clients.
✨Be Ready to Discuss Strategy
Since this role involves leading multi-channel campaign strategies, be prepared to discuss how you would approach developing integrated media strategies. Bring examples of past campaigns you've worked on and how you translated complex objectives into actionable plans.
✨Practice Your Presentation Skills
You'll need to present performance reports and lead strategic discussions, so practice articulating your thoughts clearly and confidently. Consider doing mock presentations with a friend or colleague to get comfortable with the format and receive feedback.
