Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage B2B orders from start to finish, ensuring smooth operations.
- Company: Join a respected consumer goods brand with a strong market presence.
- Benefits: Competitive salary, free parking, company events, and development opportunities.
- Why this job: Take ownership of the order process and make a real impact.
- Qualifications: Experience in B2B sales operations and strong communication skills.
- Other info: Friendly work environment with clear opportunities for process improvement.
The predicted salary is between 34000 - 38000 £ per year.
Location: Hoddesdon (100% on‑site)
Salary: £34,000–£38,000 DOE
Contract: Full‑time, permanent
Recruiting on behalf of a leading consumer goods brand
About the Role
I’m supporting a well‑known consumer goods manufacturer with a strong presence across trade, wholesale and export channels. They’re looking for a B2B Sales Operations Coordinator to take ownership of the order‑to‑despatch workflow and ensure customers receive a smooth, accurate and reliable service. This is a hands‑on, process‑driven role where you’ll manage B2B orders end‑to‑end, co‑ordinate with internal teams, and help strengthen operational discipline as the business continues to scale.
What You’ll Be Doing
- Managing B2B/trade/wholesale orders from receipt through to despatch, ensuring accuracy at every stage.
- Entering and validating orders in Microsoft Business Central (or similar ERP).
- Confirming pricing, discounts, stock availability, allocations and lead times.
- Managing backorders, substitutions and customer expectations.
- Providing proactive customer communication: confirmations, ETAs, stock updates, tracking and PoD.
- Co‑ordinating closely with Sales, Warehouse, Operations and Finance to keep orders moving.
- Booking couriers/freight, arranging collections and preparing export documentation (training provided).
- Supporting credit control activity by liaising between Finance and Sales on overdue accounts.
- Maintaining high‑quality customer and account data across systems and portals.
- Following SOPs and contributing to continuous improvement to reduce errors, delays and rework.
- Supporting weekly reviews of exceptions (backorders, delays, repeated issues) and driving root‑cause fixes.
What We’re Looking For
- Experience in B2B sales operations, order management, trade/wholesale support or customer service.
- Strong understanding of order flows, allocations, backorders and despatch processes.
- Confident communicator who can manage expectations professionally with customers and internal teams.
- Process‑minded, organised and comfortable working with SOPs, SLAs and continuous improvement.
- Strong Excel and Outlook skills; confident navigating multiple systems and portals.
- Experience with an ERP (Business Central ideal, but any modern ERP is fine).
- Exposure to export/shipping documentation is a bonus — training is available.
Why This Role?
- A respected, growing brand with loyal B2B customers.
- A role with real ownership across the full order‑to‑despatch cycle.
- A friendly, modern working environment with on‑site perks.
- Clear opportunities to shape processes and improve how the team operates.
- Free parking, company events, and development opportunities.
Right to Work
B2B Sales Operations Coordinator employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Sales Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their B2B sales operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As a B2B Sales Operations Coordinator, you'll need to manage expectations and communicate effectively. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace B2B Sales Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the B2B Sales Operations Coordinator role. Highlight your experience in order management and customer service, and don’t forget to mention any relevant ERP systems you’ve worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your process-driven mindset and how you can contribute to improving operational efficiency.
Show Off Your Communication Skills: Since this role involves a lot of coordination and customer communication, make sure to showcase your confident communication style. Use examples from your past experiences where you managed expectations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of B2B sales operations and order management processes. Be ready to discuss how you've handled orders from receipt to despatch in the past, and think about specific examples where you ensured accuracy and efficiency.
✨Show Off Your Communication Skills
As a B2B Sales Operations Coordinator, you'll need to communicate effectively with both customers and internal teams. Prepare to share examples of how you've managed customer expectations and provided proactive updates in previous roles. This will demonstrate your confidence and professionalism.
✨Familiarise Yourself with ERP Systems
Since experience with an ERP system is crucial, make sure you're comfortable discussing any relevant systems you've used, especially Microsoft Business Central. If you have experience with other modern ERPs, be ready to explain how those skills can transfer to this role.
✨Emphasise Your Process-Driven Mindset
This role requires a strong focus on processes and continuous improvement. Think about times when you've contributed to reducing errors or improving workflows. Be prepared to discuss how you follow SOPs and SLAs, and how you can bring that mindset to the team.