Credit Controller (Italian Speaking)

At Illumina, we are expanding access to genomic technology to realise health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

As an Italian Speaking Credit Controller here at Illumina in Cambridge, you will join our Accounts Receivable team supporting our Italian customer base and playing a key role in ensuring timely and accurate collection of outstanding balances. This role sits within a fast-paced, collaborative finance environment where you will work closely with internal stakeholders including customer service and sales, as well as directly with customers. Acting with a strong customer focus, you will help ensure smooth account management while supporting Illumina’s mission to improve human health. This is a hybrid role, balancing focused remote work with in-person collaboration as part of our Cambridge finance hub.

Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You: To be successful in this role you will bring solid experience within Accounts Receivable or Credit Control, combined with a passion for delivering excellent service. You will be confident working with Italian speaking customers, using your fluent Italian language skills to build strong relationships and resolve issues efficiently. Experience with SAP or similar ERP systems will be highly beneficial, along with strong attention to detail and the ability to work under pressure to tight deadlines and KPIs. You will naturally align with Illumina’s value of Make Customers Heroes by anticipating customer needs, resolving issues proactively, and acting with accountability and integrity in everything you do.

Responsibilities:

• Contacting overdue customer accounts to arrange and secure payment in line with agreed terms
• Reviewing customer credit status and providing informed recommendations for credit blocks and releases
• Posting and allocating cash receipts accurately and in a timely manner
• Distributing customer statements and dunning letters in accordance with internal procedures
• Resolving customer account queries and disputes with a focus on customer satisfaction and accuracy
• Providing support for internal and external audit requests as required
• Reviewing and managing customer held orders in collaboration with internal teams
• Collaborating closely with customer service and sales teams to ensure the highest level of customer experience

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritised openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com.