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- Tasks: Manage customer accounts and ensure timely payments while providing excellent service.
- Company: Join Illumina, a leader in genomic technology with a mission to improve human health.
- Benefits: Enjoy flexible time off, private medical insurance, and employee stock purchasing options.
- Why this job: Make a real impact in a collaborative environment while supporting health equity globally.
- Qualifications: Fluent Italian speaker with experience in Accounts Receivable or Credit Control.
- Other info: Inclusive workplace with strong career development and a commitment to diversity.
The predicted salary is between 30000 - 40000 £ per year.
At Illumina, we are expanding access to genomic technology to realise health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.
As an Italian Speaking Credit Controller here at Illumina in Cambridge, you will join our Accounts Receivable team supporting our Italian customer base and playing a key role in ensuring timely and accurate collection of outstanding balances. This role sits within a fast-paced, collaborative finance environment where you will work closely with internal stakeholders including customer service and sales, as well as directly with customers. Acting with a strong customer focus, you will help ensure smooth account management while supporting Illumina’s mission to improve human health. This is a hybrid role, balancing focused remote work with in-person collaboration as part of our Cambridge finance hub.
Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You: To be successful in this role you will bring solid experience within Accounts Receivable or Credit Control, combined with a passion for delivering excellent service. You will be confident working with Italian speaking customers, using your fluent Italian language skills to build strong relationships and resolve issues efficiently. Experience with SAP or similar ERP systems will be highly beneficial, along with strong attention to detail and the ability to work under pressure to tight deadlines and KPIs. You will naturally align with Illumina’s value of Make Customers Heroes by anticipating customer needs, resolving issues proactively, and acting with accountability and integrity in everything you do.
Responsibilities:
- Contacting overdue customer accounts to arrange and secure payment in line with agreed terms
- Reviewing customer credit status and providing informed recommendations for credit blocks and releases
- Posting and allocating cash receipts accurately and in a timely manner
- Distributing customer statements and dunning letters in accordance with internal procedures
- Resolving customer account queries and disputes with a focus on customer satisfaction and accuracy
- Providing support for internal and external audit requests as required
- Reviewing and managing customer held orders in collaboration with internal teams
- Collaborating closely with customer service and sales teams to ensure the highest level of customer experience
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritised openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com.
The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
Credit Controller (Italian Speaking) in Cambridge employer: Illumina
Contact Detail:
Illumina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (Italian Speaking) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role, especially one that requires Italian skills. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Illumina and understand their mission. Think about how your experience in Accounts Receivable aligns with their goals. Practise answering common interview questions, but also be ready to discuss how you can make customers heroes.
✨Tip Number 3
Show off your language skills! If you're fluent in Italian, make sure to highlight this during interviews. Maybe even throw in a few phrases to impress your interviewers. It’s all about building that rapport with potential colleagues and customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Credit Controller (Italian Speaking) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in Accounts Receivable and any relevant skills, especially your Italian language proficiency. We want to see how you can make a difference at Illumina!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your customer service skills and experience with SAP if you have it.
Showcase Your Attention to Detail: In a finance role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Illumina
✨Brush Up on Your Italian
Since this role requires you to communicate with Italian-speaking customers, make sure you're comfortable speaking and understanding Italian. Practise common phrases related to credit control and customer service to ensure you can handle any situation that arises during the interview.
✨Know Your Numbers
Familiarise yourself with key metrics in credit control, such as DSO (Days Sales Outstanding) and cash flow management. Be prepared to discuss how you've used these metrics in previous roles to improve processes or resolve issues, as this will show your analytical skills and attention to detail.
✨Research Illumina's Mission
Understand Illumina's commitment to improving human health and how your role as a Credit Controller fits into that mission. Be ready to share how you can contribute to their goals, especially in terms of customer satisfaction and collaboration with other teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with overdue accounts or resolving disputes. Think of examples from your past experience where you successfully navigated similar challenges, highlighting your problem-solving skills and customer focus.